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Probuild Contracts Reviews Summary

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Roofing Contractors | Edinburgh

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40c Coltbridge Ave, Edinburgh EH12 6AH

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Probuild Contracts?

As of Apr 10, 2024, 101 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Probuild Contracts's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 10, 2024
Last updated
April 10, 2024

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Probuild Contracts's customer reviews analysis

Probuild Contracts Ltd consistently garners positive reviews that highlight a professional and customer-centric approach to their business. The bulk of customer feedback emphasizes swift responses to inquiries, competitive pricing, high-quality work, and efficient project execution. The team’s professionalism, punctuality, and friendly demeanor are repeatedly praised, contributing significantly to the company's solid reputation. Notably, the reviews underline a trend where Probuild not only addresses immediate issues but also rectifies previous unsatisfactory work conducted by others. However, there is an instance of dissatisfaction concerning poor communication and perceived rude correspondence, which points to an area that requires attention to maintain their otherwise strong customer service record.

Positive Feedback

Customers repeatedly praise Probuild Contracts for their professionalism and quality of work. The team is frequently described as efficient, with a swift response to initial inquiries and fast, yet thorough work completion. Their engagement includes punctuality, cleanliness of the work area, and courteous disposal of rubbish. Impressions of a friendly and knowledgeable staff that provide thorough explanations of the work to be performed also constitute significant positive feedback. The act of following up on work for quality assurance signals an extra level of commitment to customer satisfaction. Customers express a high likelihood of both reusing Probuild’s services and recommending them to others, underpinning the trust and reliability associated with the company.

Concerns and Threads

The customer experience with Probuild Contracts Ltd. is not without criticism. A notable negative review points to issues with service reliability, including unmet promises on timing, inadequate communication, and concerns about aggressive and unprofessional email correspondence. This feedback suggests an inconsistency in the customer service experience. The delay in issuing a guarantee despite full payment, coupled with difficulty in contacting the company post-service, raises concerns about the company’s post-project support and accountability. These issues create friction and diminish the overall trust that is critical for sustaining business relations and reputation.

Frequently asked questions about Probuild Contracts

How responsive is Probuild Contracts Ltd. to initial customer inquiries?

Probuild Contracts Ltd. has received commendations for their swift and effective response to customer inquiries, often leading to prompt visits for quotations and discussion of work requirements.

Can customers expect Probuild Contracts Ltd. to clean up after completing a job?

Yes, customers can anticipate a clean work area following the completion of a job. Probuild has been consistently praised for their cleanliness and for removing any rubbish associated with the work.

Does Probuild Contracts Ltd. offer guarantees for their work?

According to customer reviews, Probuild Contracts Ltd. typically provides guarantees for their work, which contributes to the reassurance they offer their clients. However, there have been instances where there was a delay in issuing the guarantee, so it may be important to clarify the terms beforehand.

Recent customer reviews and testimonials for Probuild Contracts

Probuild Contracts
James Mann
5-Star
a month ago
Really great work from the probuild team. Quick response and provided a really competitive quote, which they delivered on. Resolved some previous “repairs” from another roofer and got to work fixing my issues. Really happy with the quality of work, which has made a huge difference and sorted everything out. The team were very professional and friendly. Highly recommend.
Probuild Contracts
Patricia Cairns
5-Star
a week ago
Good work from Probuild Contracts. Competitive quote. The work was for leakage around a chimney. Work was completed quickly and efficiently. All areas were clean and any rubbish taken away quickly. Would use again Thanks guys
Probuild Contracts
Nick147
5-Star
a month ago
Highly recommend Probuild. We were unsure how to tackle a condensation issue in our bathroom. Lee came round and examined the issue thoroughly and gave us options and advice. A quote was provided and agreed and the work was arranged and carried out professionally on the agreed date by some of Lee's team. No issues at all. Probuild made the whole experience painless. We are happy with the outcome, and a guarantee was provided. We wouldn't hesitate to use Probuild again.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Probuild Contracts's customers had a positive experience.

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Probuild Contracts

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
101
reviews
Excellent
Good
Average
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Poor
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About Probuild Contracts

Roofing Contractors
Probuild Contracts Ltd are a multiskilled team specialising in an extensive range of roofing, plastering, building, preservation, stonework, joinery and painting services across the Central Belt of Scotland, Fife and the borders. Our fully trained team holds over 20 years of experience under their belts. We carry out all aspects of roofing and building projects from chimneys rebuilds, timber preservation, harling/rendering, plastering work to a full re roof or your property and everything in between. From small roof repairs to complete new roofs and full buildings re-rendered and roughcasted, we’ve covered these services on all types of buildings. All our work is fully project managed, call us for a free no obligation quote.
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