Phoenix Carpet Repair And Cleaning receives predominantly positive feedback from customers, reflecting a strong overall company reputation and a high-quality customer experience. Customers repeatedly commend the company for its professionalism, punctuality, and the quality of both its repair and cleaning services. The technicians' professionalism and friendly demeanor, coupled with effective communication in scheduling and during the service process, are highlights across many reviews. Customers frequently note that the service received surpassed that of other companies they've used before, indicating a solid market distinction for Phoenix Carpet Repair And Cleaning. However, there is an isolated complaint concerning the handling of high-end materials, suggesting room for improvement in managing customer expectations for certain types of repairs.
Customers frequently praise Phoenix Carpet Repair And Cleaning for their exceptional service quality, particularly noting the technicians' professionalism, expertise, and friendliness. The thoroughness and effectiveness of the cleaning services receive high marks, with many clients impressed by the attention to detail and the extra effort put in by the technicians. The scheduling process is also noted for its ease and efficiency, complemented by appreciated touches such as email introductions to the assigned technicians. Positive outcomes in terms of the appearance and functionality of carpets after repair and cleaning are a recurring theme in customer feedback, contributing to a high level of customer satisfaction and recommendations.
While the majority of customer feedback for Phoenix Carpet Repair And Cleaning is overwhelmingly positive, there is a notable negative review highlighting a significant concern. The client expresses dissatisfaction with the handling of a high-end rug repair. They report that the company failed to adequately advise on the best repair method, leading to an unsatisfactory result that downgraded the rug's value and appearance. This feedback indicates a potential weakness in the company's communication practices regarding customer education on service options, especially for delicate or expensive materials, which could negatively impact customer trust and the company's reputation if not addressed.
Phoenix Carpet Repair And Cleaning offers a variety of services including carpet stretching, patching, and general repair. Whether it's damage from pets or wear and tear, their technicians are equipped to handle various carpet issues.
Yes, many reviews highlight the company's punctuality and effective communication. Clients appreciate the appointment reminders, technician bios sent via email, and calls when technicians are on their way.
While most feedback is positive, there has been at least one instance of dissatisfaction with a high-end rug repair. It is advisable to discuss your specific needs and concerns with the company to ensure they can meet your expectations for delicate materials.
The highest five star reviewed company in the Phoenix valley! We specialize in carpet repair, carpet stretchering and carpet cleaning now offering water restoration services. We are a local Phoenix company that works hard to help our clients save money by repairing caroet instead of replacing carpet. We are licensed and insured to do the work we do. We are not a licensed contractor. We are IICRC certified as caroet techs as well as we are an IICRC certified firm. We are members of the BBB and local chamber of commerce as well.
