Pho & Bun's overall company reputation reflects a dichotomy of experiences among customers. The eatery, located in Soho and bustling with activity, particularly on weekends, appears to offer prompt seating and courteous service. However, an inconsistency in portion sizes for those using different types of vouchers has been remarked upon. While the texture and taste of the food, such as the Pho and iced coffee, usually receive favorable reviews, certain dishes, like the curry and chicken wings, falter in satisfying patrons. Moreover, cleanliness, particularly the stickiness of tables, and issues with drafty seating near the entrance detract from the ambiance. The venue's reputation is buttressed by commendable staff members and authentic flavors, yet it is occasionally marred by slow service, unremarkable dishes, and isolated instances of unprofessional conduct by staff.
Positive feedback for Pho & Bun emphasizes the restaurant's strengths such as the quality and flavor of several dishes. Patrons have specifically praised the authenticity and comfort of the Pho, the freshness of noodle soups, and the robust flavors of some starters, including the summer rolls and honey chicken wings. Compliments are also given to the separate vegetarian menu and the accommodating nature of the staff, who are noted to be friendly and willing to seat customers earlier than booking times. The location's atmosphere is generally considered nice, contributing to the appeal for returning customers. Moreover, the helpfulness of some staff members, including an Indian waiter, added to the positive experiences of visitors.
On the downside, customers highlighted several issues affecting their dining experience at Pho & Bun. Notably, certain dishes failed to meet expectations; the chicken wings were described as tasteless, a curry dish was disappointing, and one noodle dish lacked the promised mushrooms. A serious concern regarding hygiene arose from an incident involving hair found in a bowl. Furthermore, pricing discrepancies for those with vouchers raise queries about value. The physical ambiance suffered due to sticky tables and a draft from the improperly shutting door, which detracted from comfort. Lastly, a disturbing incident involving unprofessional behavior by a waiter discussing and accepting illegal substances in front of customers severely impacted the company's professional image.
Yes, Pho & Bun offers a separate vegetarian menu to cater to non-meat eating patrons.
Accessibility seems to be limited at Pho & Bun. The main dining area is noted to be on the smaller side with closely packed tables, and restroom facilities are located downstairs.
Pho & Bun accepts dining vouchers such as those from Virgin Experience and Groupon. However, there have been instances of variance in portion sizes for customers using these vouchers compared to the regular servings.
Casual cafe-style Vietnamese restaurant specialising in traditional noodle soups and filled buns.
