It's a very affordable vet clinic which I really appreciated at first. If I had the time, I would basically make plans to be there for 3-4 hours no matter how simple the appointment; all to save a few bucks. It's really unfortunate that they are only open on weekdays and usually stop taking patients by 3-4pm due to the volume of walk-ins. It makes it really hard to find a good time to go if you have work/school or other commitments during the weekdays. There were several times where I would try to call ahead to see the volume of patients and ask about walk-ins but they never answer the phones. When I show up 4-5 hours before closing, I am greeted by an upset receptionist who abruptly tells me they are no longer taking patients and that they know the phones ring but they cannot answer them. They also can take up to two weeks to approve medications from online pharmacies that need prescriptions. I think this is a great place with reasonable prices and pricing transparency that is generally lacking in their field, but there are definitely better systems to implement to make it more efficient and fair to customers. They are definitely very busy and overworked, which would make even more sense to try and redesign how they intake patients. For reasonably priced vets, there are a certainly a few other options in the area that may cost just a little more but will save you many hours of waiting and frustration in the long run.