The overall reputation of Palm Glen Animal Hospital, as derived from the latest customer reviews, shows a predominantly positive customer experience. Clients consistently praise the staff, including Dr. Mangone, for their compassion, knowledge, and professionalism when treating pets, which cover a range of animals from dogs to exotics. The hospital is recognized for its urgent care efficiency, as seen in the case of the Mastiff requiring emergency surgery and the affordable and prompt response provided. Familiarity and trust have been established over the years, with repeat customers citing long-term relationships spanning up to 8 years. This continuity suggests a strong bond and satisfaction with the service received. The sentimental value customers place on their pets is well respected by the staff, which is apparent in the case where the hospital accommodated a euthanasia request in their shaded outdoor area. However, one outlier review strongly criticizes the hospital's policies and practices, accusing them of prioritizing profit over animal welfare. This criticism is tied to a dispute over prescription refills and necessitates a broader context for proper assessment.