Featured review

As of Jun 19, 2024, 1915 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Orkin's customer reviews analysis

Evaluating the reviews provided for Orkin, it is discernible that the overall company reputation is conducive, marked by a predominance of positive customer experiences. Notably, staff professionalism, punctuality, and thoroughness are recurrently commended. Technicians such as David, Victor, Isaiah, Nick, Alex, Miles, Najel, and Jonathon receive particular praise for their meticulous service, informative communication, and considerate customer care. These experiences underpin the value that Orkin places on professionalism and expertise, strengthening the company's standing in pest control services. However, there are instances of dissatisfaction related to administrative handling, specifically in terms of responsiveness to customer queries and fulfillment of service promises — highlighted by a complaint concerning unmet expectations from a representative named Daniel. The mixed feedback reveals a dichotomy where operational execution excels, yet some administrative processes may require improvement to maintain and elevate the company's overall reputation.

Positive Feedback

Orkin's commendable service attributes are salient across multiple positive customer experiences. Technicians are recognized for their punctuality, extending to timely arrivals and prompt service delivery. Expertise and professionalism are also evident, with customers appreciating detailed explanations of pest problems and treatment processes. The dedication to thoroughness is frequently highlighted, with employees such as David and Nick being meticulous in addressing pest issues and securing treatment areas. Customer service is another strong suit; technicians exhibit knowledgeability and courtesy, fostering a reassuring environment for clients. Such dedication to service is exemplified by Victor's consistent quality work over months, prompting a customer to consider broadening their service engagement with Orkin. Additionally, the efficient scheduling of appointments and diligent follow-ups, particularly in post-treatment care, contribute to a resonating sentiment of reliability and customer satisfaction.

Concerns and Threads

Despite the overall positive feedback, Orkin's reputation is tarnished by instances of unreliability and irresponsibility. A significant complaint details a representative's tardiness and unfulfilled commitment to delivering a pest report on time, compounded by a lack of response despite attempts to escalate the concern. This presents a notable discord between the high service standards demonstrated by field technicians and the administrative challenges faced by customers when seeking resolution to service issues. The lack of timely and effective communication from headquarters exacerbates customer frustration, hinting at potential systemic inefficiencies within Orkin's customer support framework. Such negative experiences cast a shadow on customer trust and risk diminishing the perceived value of the company's otherwise reputable service offerings.

Frequently asked questions about Orkin

How reliable is Orkin's pest control service?

Based on customer feedback, Orkin's pest control service is generally reliable, with technicians being punctual, thorough, and professional. However, there are isolated reports of administrative issues concerning reliability, particularly in terms of communication and response time.

Are Orkin's technicians knowledgeable and courteous?

Yes, customers frequently commend Orkin's technicians for their knowledge, thorough explanations, professionalism, and courtesy. Positive experiences with individual technicians suggest a strong emphasis on quality service and customer care.

Has there been any criticism of Orkin's service?

Criticism of Orkin's service tends to revolve around administrative aspects such as responsiveness and follow-through on commitments. While the service itself receives praise, some customers have faced challenges getting timely responses and fulfillment of services as promised.

Recent customer reviews and testimonials for Orkin

HairFreek Barbers

1-Star

2 weeks ago

Totally unreliable and irresponsible. First, the representative, Daniel, showed up over an hour late for the initial appointment. Then, he didn't deliver the pest report in an hour as promised. I waited four days before I called him to find out what happened. He promised to get it to me by the end of the day, still nothing. I called headquarters who keep telling me they're going to escalate it. It's been a week and I still haven't gotten a response. They just say they're going to escalate it, like I need a pacifier.

rweisman

1-Star

a month ago

I needed help with rats and mosquitos. David, the Orkin tech, arrived promptly for his appointment and was very thorough in explaining what he needed to do to rectify the problems — and then he was very thorough in his work, going the extra mile to make sure the mosquito traps were properly secured. I recommend him and Orkin very highly

Marc Blecher

1-Star

a month ago

Victor, my main Orkin service technician, has been doing an outstanding job and doing so consistently over many months. So much so that I’ve investigated moving my termite service over to Orkin as well. Thanks for the great work, Victor!

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Orkin's customer reviews analysis

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How reliable is Orkin's pest control service?

Are Orkin's technicians knowledgeable and courteous?

Has there been any criticism of Orkin's service?

Recent customer reviews and testimonials for Orkin

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