Nest Pest Control Reviews

James called me right away when I submitted my service request online and it was later Wednesday night. We set up an appointment for Friday between 10am-1pm and the service people never showed up. I know they had my address because after james and I spoke Wednesday, he said he’d send me a text me as soon as we hung up to confirm my address and information. I didn’t get that text from him at first, so after 30 mins of waiting I tried calling him back (he didn’t pick up though) and so again submitted another online request, and then he called me back. He then sent me the confirm text. Then Friday, the guys hadn’t shown up. So I called James to see where the service guys were when they hadn’t arrived (the main customer service number wouldn’t pick up, the chat function didn’t work, and I submitted an email request but didn’t hear back). After about 10 mins, James connected me with Malik after james couldn’t confirm if I was on the schedule. Malik said I was on the schedule and I asked him if he’d have his service people call me to tell me when they’d arrive. They never called. They never came. I purposely didn’t go to my office today so that I could be home for the service people. I ended up booking with American pest for tomorrow. No more wasting my time on Nest. When I used them once in the past in DuPont, they didn’t arrive within the 3 hour time window then either. Save your time and go with more professional company. Oh and to make matters worse, I just got a bill from Nest for being a “no show” when the dude showed up hours later without ever even calling to say he’d be late!

Bottom line: said they would show up, didn't show up, didn't provide any notice or information until hours later. Called the company because of an issue with wildlife in a chimney - pretty urgent. Phone experience seemed positive and they promised to come out the next day early morning. It's a rental property so I wasn't on site, but afterwards I texted for an update and James told me he would check with the contractor (I didn't realize beforehand he was dealing with outside contractors, thought that there were real employees involved) - then nothing. Only after I heard from the tenants, six hours after the scheduled appointment, that nobody had showed up, I wrote James asking about what had happened. At that point he respond that the contractor had actually had a family emergency. No apology, no offer of future resolution - just, turns out there was a family emergency. I don't know what really happened - did the contractor truly have a family emergency that didn't come to the owner's attention until more than six hours after the first missed appointment, when I (the first appointment of the day) finally pointed out the absence? Did they just not put me on the schedule, decided to sleep in, forgot, couldn't find the address, took a more lucrative-seeming job? No idea. This place has generally good reviews (which is why I called in the first place) so I can't think this is typical, but I have zero information for how or why it happened. Perhaps this place just specializes in routine pest control and those clients don't care so much about reliability, but when you're talking about a mammal in your chimney you don't want to wait around on flaky contractors that don't show. Huge waste of time.