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Pestec Reviews Summary

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Pest Control | San Francisco, CA

3450 3rd St Suite 3F, San Francisco, CA 94124, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Pestec?

As of Jun 19, 2024, 9 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Pestec's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

genuine concern for its customers

experts in their field

solve your pest problems

Experts

no termite control services

About this report

This report was produced by Trustguide on Jun 19, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 19, 2024
Last updated
June 19, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 25% of Pestec's customers had a positive experience.

Positive
25%
Neutral
62.5%
Negative
12.5%
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Pestec's customer reviews analysis

Upon analyzing the latest reviews for Pestec, the overall company reputation appears to be mixed. Customers hold a varying perception of the company's offerings and customer service. While one of the customers elicits dissatisfaction over the company's lack of termite control services, suggesting some gaps in the range of services provided, another customer praises the company for its expertise and genuine concern for customer problems. There's an allusion to Pestec's specialty in certain pest control areas, which might indicate that their services are highly valued in specific domains of pest extermination. However, customer service seems to be an issue as suggested by a negative experience reported with the on-call team, indicating inconsistency in service delivery. The frequency of such negative feedback can significantly affect the company's reputation if not addressed proactively.

Positive Feedback

Key positive customer feedback for Pestec underscores the company's expertise in the pest control field, suggesting that the experts at Pestec are highly knowledgeable and skillful at resolving pest-related issues. There is acknowledgment of the company's 'genuine concern for its customers', pointing to a customer-centric approach that could be indicative of a diligent and responsive service culture within Pestec when it comes to addressing customer pest issues. This expertise and concern for customer issues can significantly contribute to a positive reputation amongst current and potential clients.

Concerns and Threads

Focusing on the negative aspects observed in the customer reviews, the absence of termite control services has come across as a significant limitation of Pestec, causing frustration among customers who are seeking a comprehensive pest control solution within the San Francisco area. This highlights a discrepancy between customer expectations and the service portfolio offered by the company. Additionally, a report of rudeness by the on-call team suggests some deficiencies in customer service etiquette, which is critical to maintaining a positive customer experience. Such negative interactions can tarnish the company's reputation and cast doubt on the professionalism of their support staff.

Frequently asked questions about Pestec

Does Pestec offer termite control services in San Francisco?

As per a recent customer review, Pestec currently does not offer termite control services. Potential customers looking for this specific service may need to consider other providers in the San Francisco area.

Is the Pestec team knowledgeable and skilled in pest control?

According to customer feedback, Pestec is recognized for having experts in the field of pest control, indicating a high level of expertise and a strong capability to solve pest problems effectively.

Has there been any customer service issues reported with Pestec?

There have been instances of customer service issues reported, including experiences of rudeness and a lack of proper communication from the on-call team. Pestec may need to address these incidences to ensure consistent quality service.

Recent customer reviews and testimonials for Pestec

Pestec
David Kietch
1-Star
6 years ago
no termite control services... why is it sooo hard to find a full pleged exterminator service in the SANFRANCISCO CITY..???
Pestec
Adam Chedister
1-Star
8 years ago
A company with genuine concern for its customers. Extra experts in their field. They solve your pest problems.
Pestec
jvfranco18
1-Star
a year ago
On call team is rude. They just hung up instead of using words. Poor service
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.7
/5
9
reviews
Excellent
Good
Average
Fair
Poor
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About Pestec

Pest Control
Pestec is the leading commercial Integrated Pest Management company in the San Francisco Bay Area. Our proprietary 100% certified reduced-risk service helps business, industrial and government clients excel in EPA, OSHA, LEED, and other compliance requirements. As a local family-owned business, Pestec blends ecological science, technology, and local knowledge for safer, greener work and living spaces. EcoWise and Green Shield Certified.
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