This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Ej'S Pest Control?
As of Jun 19, 2024, 102 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Ej'S Pest Control's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
June 19, 2024
Last updated
June 19, 2024
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As of Jun 19, 2024, 102 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The overall company reputation of EJ's Pest Control is somewhat mixed according to the provided customer reviews. On the positive side, there are reports of professionalism, quick response times, and effective pest control treatments for various issues, including bed bugs, wasps, and ants. Repeat business from satisfied customers and personalized follow-up services were highlighted. However, negative experiences have also been recorded, notably involving a perceived lack of honesty and professionalism, service delivery issues, and challenges with customer service. Multiple instances of dissatisfaction from customers include claims of unfulfilled services, breach of contract, and additional charges for incomplete work. These disparate experiences suggest that while some customers have had positive interactions with EJ's Pest' Control, others feel aggrieved enough to consider legal action, indicating serious lapses in service consistency and customer relations.
Positive Feedback
Positive aspects of EJ's Pest Control as gleaned from customer reviews include timely responses and professional service for a range of pest problems across multiple properties. Customers have noted the company's effectiveness in quickly addressing and resolving pest issues such as hornet nests, bed bug infestations, and rodent problems. The business is also commended for its affordability and willingness to revisit locations to ensure that pest issues are fully resolved. Moreover, consistent customer satisfaction is reflected through repeat patronage, indicating that EJ's Pest Control can be reliable and efficient when their services align with customer expectations.
Concerns and Threads
The negative feedback for EJ's Pest Control centers on instances of perceived fraud, lack of service delivery, and poor follow-up. Some customers report being charged upfront for services that were not provided, with subsequent refusal by the company to address their concerns without additional fees. There are mentions of the company not adhering to scheduled appointments, performing inadequate site visits, and not complying with contract terms, which includes avoiding prohibited practices such as indoor spraying. Such experiences highlight issues related to reliability, integrity, and customer service, culminating in strong dissatisfaction and legal threats from customers who expected better performance and accountability from EJ's Pest Control.
Frequently asked questions about Ej'S Pest Control
What can I expect to be included in the initial fee for pest control services?
The initial fee for pest control services should typically cover a thorough inspection and treatment plan for your pest issue. It's vital to confirm the specific details with EJ's Pest Control before proceeding, as services may vary.
Does EJ's Pest Control provide follow-up services after initial treatment?
EJ's Pest Control is reported to conduct follow-up services in some cases to ensure pest problems are resolved. However, confirm this aspect with them directly, as the provision of follow-up services may depend on the individual circumstances or service agreement.
Recent customer reviews and testimonials for Ej'S Pest Control
L. Shanell Harrison
1-Star
a month ago
DO NOT!!! DO NOT USE THIS COMPANY!!!
THEY ARE A SCAM!!!
THEY CHARGED ME UP FRONT $575.00 AND DID NOT PERFORM ANY SERVICES. I HAD SOME VICIOUS FIELD MICE COMING IN THE TRAILER. TRYING TO GET IN FROM ALL ANGELS. THE FLOOR VENTS, THE WALLS ANY KIND OF OPEN SPACES. THIS GUY CAME IN AND DID ABSOLUTELY NOTHING TO RECTIFY THE PROBLEM. IF THIS WAS A JOB THEY WERE NOT ABLE TO DO, THEN THEY SHOULD NOT HAVE TAKEN MY MONEY!!! THEY JUST TOOK MY MONEY AND THEN DEMANDED MORE MONEY WHEN I REQUESTED THEY COME BACK AND DO THE JOB I PAID FOR. WHEN I TREID TO CALL THEY BLOCKED MY NUMBER. THE PHONE WOULD RING ONCE AND THEN THE CALL WOULD JUST DROP. . CAN YOU BELIVE THAT? THIS IS NOT A BUSINESS. I AM REPORTING THEM FOR FRAUD. I HAD TO PAY A REAL COMPANY TO COME AND COMPLETE THE SERVICES I ALREADY PAID THEM TO DO. I AM TAKING THEM TO COURT IF THEY THINK THEY ARE JUST GOING TO TAKE MY HARD EARNED MONEY THEY ARE MISTAKEN. I AM SO PISSED AT HOW PEOPLE GET UP EVERYDAY AND SCAM FOR A LIVING. GO GET A JOB LIKE EVEYONE ELSE!!!! THEY ARE OUT HERE STEALING PEOPLES MONEY.
WILL BE CHARGED FOR ADDITIONAL WORK. YOU DID NOT DO THE FIRST WORK. IM STILL WAITING FOR YOU TO LET ME KNOW WHAT WORK WAS DONE FOR $575.00 DOLLARS.
PULLING OUT THE APPLIANCES AND REFUSING TO DO THE JOB YOU WAS SUPPOSE TO DO IN THE FIRST PLACE THEN DEMANDING MORE MONEY… THAT WAS THE CURTESY? SO WHAT THE HELL DID I GIVE YOU $575.00 FOR?? TO LOOK AROUND??? YOU ARE CROOKS AND YOU KNOW IT. I DON’T WANT TO HEAR NOTHING ABOUT YOUR FAKE POLICIES.
THIS IS THE KICKER. THEY DID NOT EVEN CARE ABOUT ANYTHING I WAS SAYING. THEY WAS NOT TRYING TO DO RIGHT BY ME AT ALL. JUST STRAIGHT UP ROBBED ME. AND THEN TRIED TO COME BACK AND ROB ME AGAIN. UNBELIEVABLE!
I WILL SEE YOU IN COURT SO PLEASE KEEP UP THE PAPER TRAIL.
ANOTHER THING THEY LIED ON THIS PHONEY INVOICE SAYING THAT THEY TRAPPED FOUR RATS AND THEY DID NOT. THE DAY BEFORE I PAID ANOTHER PERSON TO COME IN AND HE LAYED THE TRAPPS FOR ME AND GAVE ME THE ADVICE TO CALL AN EXTERMINATING COMPANY BECAUSE THE PROBLEM IS BIGGER THAN THE EYE. “THEY ARE UNDER YOUR HOUSE TRYING TO GET IN.” WHEN EJ’S PEST CONTROL ARRIVED ALL HE DID WAS GET RID OF MICE THAT THE TRAPS CAUGHT. THEY DID NOT LAY ANY TRAPS THEY DID NOT LAY ANY POISON THEY DID NOT DO ANYTHING, HE FILLED UP THREE HOLES AND HE LEFT. HE DID NOT EVEN TELL ME HE WAS LEAVING, DID NOT SAY GOOD BUY, DID NOT DISCUSS WHAT TREATMENT HE ADMINISTERED, I GOT NOTHING. I WALKED AROUND LOOKING FOR HIM AND HE WAS GONE. THEY LEFT ME WITH THE SAME PROBLEM I JUST PAID FOR. WHEN I CALLED THE COMPANY TO LET THEM KNOW SHE SAID IF I SEND ANYONE BACK TO DO ANYTHING YOU WILL NEED TO PAY ADDITIONAL CHARGES. SHE DID NOT EVEN WANT TO HEAR WHAT I HAD TO SAY ABOUT THE JOB THAT WAS NOT DONE. ALL SHE KEPT TELLING ME WAS THAT NONE OF THAT MATTERED I NEED TO PAY ADDITIONAL MONEY. THEY DID NOT DO ANYTHING THAT IS STATED IN THIS PHONEY. (SEE ATTACHED)
Sue Wilkes
1-Star
10 months ago
We have been using EJ’s Pest Control for several years and several properties now. They always respond quickly and are very professional and thorough in their dealings with us.
John Simmons
1-Star
a year ago
I used EJ's services last April.Not only highly professional but exceptionally so.Doing a much more professional job than the on site exterminator my building uses for sure!!I would certainly would recommend that quality service.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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