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Dynamite Pest Control
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Dynamite Pest Control Reviews Summary

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Pest Control | Philadelphia, PA

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279 S 52nd St, Philadelphia, PA 19139, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Dynamite Pest Control?

As of Jun 19, 2024, 662 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Dynamite Pest Control's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

thoroughly impressed with their service

highly pleased with the professionalism

Very prompt and trustworthy

responsive to our needs

absolutely thrilled with their services

ants were gone in two weeks

responsive to my needs and provided quality service

No more 🐜’s

terrible service and even worse customer service

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 19, 2024
Last updated
June 19, 2024

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Dynamite Pest Control's customer reviews analysis

Evaluations of Dynamite Pest Control reveal an overall positive reputation, with a majority of customers highlighting professionalism, efficiency, and effective service. A recurring theme in customer feedback is the company's punctuality, particularly noting technician Rich's consistent timeliness and trustworthiness. Clients emphasize the straightforward booking process and the company's responsiveness to urgent pest control needs, including same-day service that led to resolution of issues within the guaranteed time frame. The observation that Dynamite is a family-owned business further bolsters their image, with customers appreciating the opportunity to support small local enterprises. While the reviews largely commend the service quality and professionalism, there is an isolated incidence of negative experience, which pertained to a disputed service scope and perceived poor customer service interaction.

Positive Feedback

Customers frequently praise Dynamite Pest Control for its professional demeanor and efficient service delivery. The punctuality and reliability of their technicians, especially Rich, are frequently mentioned as highlights of the customer experience. The simplicity and friendliness encountered during the booking process contribute to a satisfactory customer journey. Many reviews express a high degree of satisfaction with the effectiveness of the pest control treatments and the added reassurance of the company's warranties. Additionally, consumers show a preference for supporting family-owned businesses, and Dynamite's heritage as such has garnered positive reactions. Overall, the firm has secured commendation for going 'above and beyond' in delivering quality service and for providing valuable education to clients about the pest control process.

Concerns and Threads

There is a notable exception to the otherwise stellar feedback for Dynamite Pest Control. One review details an unpleasant customer service experience wherein the scope of the agreed-upon service was a point of contention. The customer expressed dissatisfaction with the treatment of a pest infestation, which was not resolved as expected, and the subsequent interaction with technician Rich deteriorated into an argument, culminating in what the client perceived as condescension. This isolated negative review points to a potential area for improvement in customer communications and clarity regarding service guarantees and expectations to avoid such situations in the future.

Frequently asked questions about Dynamite Pest Control

Does Dynamite Pest Control offer same-day service for urgent pest issues?

Yes, Dynamite Pest Control offers responsive and prompt service, with customers reporting successful same-day interventions for emergency pest situations.

What kind of warranty or guarantee does Dynamite Pest Control provide for their services?

Dynamite Pest Control offers a 30-day warranty guarantee on their services, as mentioned in multiple customer reviews, to ensure the effectiveness of their pest treatment plans.

Is Dynamite Pest Control a locally-owned business?

Yes, Dynamite Pest Control is a family-owned small business, which has been positively highlighted by customers who prefer to support local enterprises.

Recent customer reviews and testimonials for Dynamite Pest Control

Dynamite Pest Control
Michael Smith
5-Star
2 weeks ago
I recently hired Dynamite Pest Control to address termite issue at a client's home, and I am thoroughly impressed with their service. From start to finish, the experience was professional, efficient, and effective. The booking process was straightforward, with friendly and knowledgeable staff who promptly scheduled an appointment. The technician arrived on time for the initial consultation, conducting a thorough inspection and clearly explaining the recommended treatment plan. Dynamite Pest Control exceeded my expectations. Their professionalism, effective treatment, and outstanding customer service make them my go-to choice for pest control. I highly recommend them to anyone facing pest issues.
Dynamite Pest Control
Bundy
5-Star
a month ago
I used Dynamite Pest control to handle a heavy mouse and Roach infestation. I was highly pleased with the professionalism, prompt service, and most importantly the price. I highly recommend them to anyone looking for quality work at a quality price. I also was very happy when I discovered they were a family owned small business. Glad I got to support.
Dynamite Pest Control
Edward Olsen
5-Star
a week ago
Technician Rich has been servicing our row house annually for 5 years. Does a great job, is very prompt and trustworthy. Highly recommended.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Dynamite Pest Control's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
10%
More details
Dynamite Pest Control

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
662
reviews
Excellent
Good
Average
Fair
Poor
More details

About Dynamite Pest Control

Pest Control
Since 1969, Dynamite Pest Control has been Philadelphia's trusted partner for residential & commercial pest control. Their team of pest control technician experts utilizes over 55 years of experience to tackle any pest problem, from termites to ants and roaches to rodents and bed bugs. Committed to both effectiveness and affordability, Dynamite Pest Control offers guaranteed customer satisfaction and uses environmentally friendly methods. Our highly qualified professionally trained staff and pest control exterminator technicians are all certified drug and substance abuse free, must have passed local, state, and federal FBI criminal background checks with no criminal record, and state required certified child abuse clearances to service all!
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