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One World Shop Reviews Summary

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Gift Shops | Edinburgh

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St Johns Church, Princes St, Edinburgh EH2 4BJ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about One World Shop?

As of Jul 17, 2024, 230 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of One World Shop's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

refunded the whole payment

wonderful online offering

Prompt delivery

good quality

recommend

Really helpful staff

very well packaged

excellent customer service

beautifully packaged

lovely products in store

online payment system hung

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 17, 2024
Last updated
July 17, 2024

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One World Shop's customer reviews analysis

One World Shop has established a positive overall company reputation among its customers, as evidenced by the selection of reviews provided. Customers consistently commend the shop for its an array of diverse products, swift and environmentally friendly delivery, good-quality merchandise, and exceptional customer service. A recurring trend in customer feedback is the appreciation for the shop’s sustainability efforts, such as using recycled fabric in their rugs and opting for shredded newspaper as packaging material. Another significant positive aspect is the staff's responsiveness and helpfulness, not just in efficiently resolving issues like payment glitches, but also proactively contacting customers to discuss their orders and provide the most up-to-date information. The shop’s commitment to a good cause also adds to the positive impression they leave on their customers. However, a noticeable hiccup in their online payment system might warrant attention from the company to ensure a seamless shopping experience.

Positive Feedback

One World Shop excels in customer satisfaction, with a multitude of customers lauding various aspects of their service. The shop is praised for its user-friendly website and efficient delivery system, which ensures that products such as rugs, toiletries, and glassware arrive promptly and in excellent condition. The quality of products is frequently highlighted, emphasizing items such as bath bombs, weekend bags, and oven gloves for their durability, attractive presentation, and suitability for purpose. Furthermore, the conscientiousness in packing items sustainably resonates well with environmentally conscious consumers. The diligence and proactiveness of the staff in communicating with customers to fine-tune orders, as well as their immediate action in resolving any issues, enhance the overall positive customer experience and contribute to the likelihood of repeat patronage.

Concerns and Threads

Despite the overall positive feedback, One World Shop has been subject to some criticism regarding their online payment system, which displayed issues such as the payment interface hanging after the transaction verification process. This led to confusion and duplicated purchases for at least one customer. While the staff’s swift and amicable resolution in providing a full refund is commendable, the technical glitches in the payment process are a clear area for improvement to avoid potential frustration and inconvenience. Addressing these technical concerns is pivotal in ensuring that the digital experience aligns with the high standards of customer service and product quality that the shop is praised for.

Frequently asked questions about One World Shop

What should I do if I encounter issues with the online payment system at One World Shop?

If you experience problems with the online payment system, such as it hanging during the transaction, immediately contact customer service using the number provided on the website. They are known for efficiently resolving such issues, often with immediate actions such as refunds.

Does One World Shop offer environmentally friendly products and packaging?

Yes, One World Shop is commended for its commitment to sustainability. They offer products such as rugs made from recycled fabric and use eco-friendly packing materials like shredded newspaper for deliveries.

Absolutely, customers report that One World Shop's staff are very helpful and are willing to discuss orders over the phone. This enables customers to customize their orders or choose specific colors for the items they are purchasing.

Recent customer reviews and testimonials for One World Shop

One World Shop
Ian and Sue Fletcher
5-Star
2 weeks ago
The online payment system hung, with the 'working' symbol going on and on after the verification process was complete. Not realising that the transaction had gone through I closed the web page and bought the products elsewhere. When I received a "thank you for your order" message I rang the number provided. The staff member could not have been nicer and immediately refunded the whole payment to my credit card account. Will definitely buy from One World Shop again.
One World Shop
Susan McDonald
5-Star
2 months ago
One World Shop is a truly fantastic find with a wonderful online offering as well as the Edinburgh shop. A wide range of goods from several countries, my food and toiletry products arrived swiftly and carefully packaged. I am delighted with them all and will definitely be back!
One World Shop
theperfectdrug82
5-Star
5 months ago
Website's easy to use. Prompt delivery. Very happy with my rugs when they arrived - nice colour and very reasonably priced. Plus I love they used recycled fabric. Thank you!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of One World Shop's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
One World Shop

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
230
reviews
Excellent
Good
Average
Fair
Poor
More details

About One World Shop

Gift Shops
We are a Fair Trade shop selling gifts, jewellery, homewares, food and drinks from all over the world. We have a great range of vegan products and eco-friendly goods too. We are happy to provide b2b goods for community groups, schools and offices at a discounted rate, get in touch for more info.
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