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New Era Pest Control
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New Era Pest Control Reviews Summary

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Pest Control | Miami, FL

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14629 SW 104th St, Miami, FL 33186, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about New Era Pest Control?

As of Jun 19, 2024, 323 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of New Era Pest Control's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Excellent service

I would recommend them any time

very professional and accommodating

ABSOLUTELY LOVE THEM!!!

service was also very effective

couldn’t be happier with their service

very professional, helpful, responsive

Great communication

professional and reliable

very satisfied

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 19, 2024
Last updated
June 19, 2024

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New Era Pest Control's customer reviews analysis

New Era Natural Pest Control appears to be highly regarded by its customer base, with numerous clients expressing satisfaction with their services. A common thread among the reviews is the professionalism and punctuality of the technicians, who are consistently described as being thorough and responsive. Customers have also praised the effectiveness of the treatments provided, and have expressed appreciation for the company’s environmentally friendly practices which are safe for pets and children. The reviews underline a strong reputation for reliable customer service, attention to detail, and knowledgeable staff. The simplicity of scheduling services and the flexibility in appointment setting seem to add to the company's positive image. However, some feedback suggests that initial communication for quotes may need improvement to enhance the customer experience.

Positive Feedback

Customers are expressing high satisfaction with New Era Natural Pest Control, spotlighting its professionalism, guaranteed services, eco-friendly practices, and accommodating scheduling. Technicians receive particular praise for their punctuality, knowledge, and friendliness, creating a trustworthy and reliable service experience. The efficacy of the pest treatments is a recurrent positive theme, with many reviewers stating their homes have remained pest-free. Customer service is another area where the company seems to excel, with their responsiveness and thoroughness frequently mentioned. The ease of appointment scheduling via text is appreciated by users, showcasing the company’s adaptability to modern communication preferences.

Concerns and Threads

Despite the abundance of positive feedback, New Era Natural Pest Control has received some criticism regarding the initial outreach for services. Some customers have reported difficulty in obtaining quotes quickly, which indicates a potential area for improvement in their communication processes. Customers are specifically suggesting the enhancement of initial contact through text message or email to streamline their experience. While this aspect does not dominate the reviews, it is an area that has impacted the customer onboarding experience and could be addressed to ensure a consistently high level of customer satisfaction from the first point of contact.

Frequently asked questions about New Era Pest Control

Do I need to sign a contract with New Era Natural Pest to receive services?

No, New Era Natural Pest Control offers services without a requirement for a long-term contract, allowing for flexibility and convenience for their clients.

Are the pest control treatments used by New Era Natural Pest Control safe for pets and children?

Yes, New Era Natural Pest Control is praised for using environmentally friendly products that are safe for both pets and children, ensuring the safety of your household while effectively managing pest issues.

How does New Era Natural Pest Control handle scheduling and appointments?

Customers report that the company accommodates scheduling needs effectively, with easy communication for setting appointments, including the option to schedule via text. However, it is recommended to follow up if there is any delay in response when making the initial contact for quotes.

Recent customer reviews and testimonials for New Era Pest Control

New Era Pest Control
Deborah Tiger
5-Star
3 weeks ago
Excellent service by a wonderful team. Our tech is always prompt, thorough and attentive to any concerns that I may have. I have been using them for many years and highly recommend them.
New Era Pest Control
lorna feanny
5-Star
4 days ago
I would recommend them any time. They are professional and on time. They call before coming to ensure you are home.
New Era Pest Control
james kaercher
5-Star
a month ago
They are very professional and accommodating they guarantee their service and you always get a quick response when you contact them. Thank you New Era.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of New Era Pest Control's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
New Era Pest Control

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
323
reviews
Excellent
Good
Average
Fair
Poor
More details

About New Era Pest Control

Pest Control
Our Company, established in 1991, was created with our customers in mind. For so long, the concerns for toxic chemicals in the home has been an issue. That is no longer an issue, as our commitment to limiting toxic chemicals is our primary concern. Our promise to you is to get rid of your pest problem with little or no pesticide use where applicable. Many times, the use of our natural products, and Integrated Pest Management can resolve many pest problems, without using harmful, smelly chemicals. Rest assured, knowing we have your back. Using our natural products, and prevention techniques is our primary goal. Give us a try! Your Kids and Pets will be glad you did! Call Today! 786-462-5912
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