Featured review

As of Apr 17, 2024, 586 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Naf! Salon's customer reviews analysis

Overall, NAF! Salon's reputation indicates a nuanced customer experience with both commendable attributes and areas in need of improvement. Positive feedback frequently highlights the technicians' skill, particularly with complex nail designs and the warm, friendly atmosphere of the salon. Staff is praised for being helpful, accommodating, and knowledgeable, contributing to the salon's professional and welcoming image. The physical environment of the salon is described as luxurious and comfortable, enhancing the overall customer experience. Conversely, there are accounts of service-related issues, including organizational problems such as booking mishaps and apparent strict adherence to time allocations, which have left some customers dissatisfied. The customer experience is occasionally marred by what is perceived as a lack of flexibility and instances of discomfort from unprompted personal conversations initiated by staff. Notwithstanding these issues, the presence of a loyalty scheme and transparent pricing structure seem to counterbalance some of the negative sentiments.

Positive Feedback

NAF! Salon is highly praised for the skill and creativity of its nail technicians, who are celebrated for their ability to elevate customers’ ideas and execute intricate designs. The quality of services is characterized by terms such as ‘fabulous’, ‘delighted’, and ‘elegant’, signaling a high level of customer satisfaction in the aesthetic outcomes. The atmosphere within the salon is repeatedly described as ‘lovely’, ‘warm’, and ‘friendly’, suggesting that the environment is conducive to a pleasant experience. Customer interactions are often seen as a highlight, with the staff being both personable and professional. The loyalty scheme and the salon’s transparency concerning pricing and services offered provide customers with a sense of value and clarity. The salon’s additional offerings, such as a range of The Gel Bottle colors and nail care advice, further contribute to the perceived quality of the customer experience.

Concerns and Threads

Despite the positive aspects, NAF! Salon faces criticism over specific incidents negatively impacting customer satisfaction. Organizational shortcomings are apparent, particularly with regards to booking processes—clients reported booking modifications being overlooked and a mismatch between allocated time and service expectations. One review indicates a customer's discomfort due to an employee's unsolicited opinions about personal matters. Furthermore, one customer experienced the inconvenience of being asked to wait outside due to internal staff meetings, highlighting a potential lack of consideration for client time. There is also a mention of an atmosphere in which the technicians do not feel at liberty to speak freely, possibly due to the presence of management, which may affect the relaxed nature of the salon setting.

Frequently asked questions about Naf! Salon

How skilled are the technicians at NAF! Salon in creating custom nail designs?

NAF! Salon technicians are highly regarded for their creativity and skill in creating custom nail designs, as evidenced by numerous reviews from customers who report being delighted with the results of their nail art and design services.

Does NAF! Salon have a loyalty program for returning customers?

Yes, NAF! Salon offers a loyalty scheme for customers, which is appreciated by clients for adding value to their repeat visits to the salon.

Can I expect a welcoming and professional environment at NAF! Salon?

The ambiance of NAF! Salon is frequently described as warm, friendly, and welcoming, with a professional staff that aims to ensure a pleasant customer experience.

Recent customer reviews and testimonials for Naf! Salon

Gillian Crawford

1-Star

a year ago

Champagne prices for shandy quality! My booking was at 11am the day prior to attending a wedding, the salon opened at 10am so I arrived 10 mins early- only to be told there was a staff meeting and I had to sit outside or go away and come back (no sign was up to say this). I modified my booking weeks ahead of my appointment- because the employee never amended my booking. I was told I wasn't getting what I actually wanted because of the time allocation I was given by Nora my nail technician...prior to my appointment one of my nails broke but there was no attempt to find a happy medium with the length of nail...there was an atmosphere of my nail technician not being able to speak freely in-front if certain coworkers (managers possibly). Finally with my lash lift the employee was lovely but very opinionated about her views and was very vocal on them with regards to my personal life- to clarify I am happy in my personal life and wasn't seeking advice. I felt so uncomfortable with my experience I couldn't get out of there quick enough- definitely not worth the £135 for wonky shaped nails and someone criticizing my personal life. Services: Pedicure, Eyelash extensions, Manicure

Emily Jays

1-Star

a year ago

Terrie did my nails for my birthday and I could not be more delighted. I had an idea in mind and she elevated them. Lovely atmosphere and people as per usual 🤩 Services: Nail designs, Gel manicures

Melina P

1-Star

a year ago

Noor was absolutely fantastic. She was very helpful and lovely to chat to. I don’t usually have short nails so I was worried about how they’d turn out, but I really love my nails. They look fresh and elegant.

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Naf! Salon Reviews Summary

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Featured review

Naf! Salon's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Naf! Salon

How skilled are the technicians at NAF! Salon in creating custom nail designs?

Does NAF! Salon have a loyalty program for returning customers?

Can I expect a welcoming and professional environment at NAF! Salon?

Recent customer reviews and testimonials for Naf! Salon

Satisfaction Score

Overall Rating

About Naf! Salon