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Myles Hairdressing Reviews Summary

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Hairdressers | Edinburgh

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70 Dalry Rd, Edinburgh EH11 2AY

Trustguide Rating

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A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Myles Hairdressing?

As of Apr 17, 2024, 166 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Myles Hairdressing's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 17, 2024
Last updated
April 17, 2024

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Myles Hairdressing's customer reviews analysis

The overall reputation of Myles Hairdressing & Beauty Therapy is largely positive, based on the reviews provided. The consistent praise for hairstylist Mikey is a significant factor, denoting his expertise, attention to detail, and customer-centric approach. Customers highlight Mikey's ability to provide advice, create desired looks, and execute substantial hair transformations. The experience is often described as welcoming and entertaining, with appreciative notes regarding the clean and pleasant environment of the salon. While most feedback reflects satisfaction, there is a mention of a minor scheduling error swiftly remedied by Mikey, indicating a proactive approach to customer service. Yet, there is an isolated incident of a customer feeling that their preferred hairstyle was dismissed in favor of the stylist's opinion. This exception to the general trend of satisfaction suggests a rare, yet noteworthy deviation where customer preference was not fully prioritized.

Positive Feedback

Key positive aspects of Myles Hairdressing & Beauty Therapy from customer feedback include the exceptional skills and customer service provided by Mikey. His proficiency at listening and guiding, paired with technical know-how, appears to instill confidence in his clientele. Customers appreciate the personal attention, bespoke service, and the educational aspect of sharing knowledge about hair care. The atmosphere is repeatedly cited as welcoming and conducive to a pleasant salon experience. Customers also express gratitude for the value-added service, such as discounts following a scheduling mishap and a complimentary hairstyle. It's clear that the salon's staff strives to exceed expectations, which is reflected in the eagerness of customers to return and recommend the salon to others.

Concerns and Threads

Despite the overall positivity, there is an undercurrent of dissatisfaction regarding autonomy in hairstyle choice. One customer expresses regret that their desired haircut was overruled by the stylist’s suggestion. This indicates that while advice is well-regarded, it can lead to dissatisfaction if not balanced with the client's preferences. Also, there was a reference to an administrative lapse where an appointment wasn't logged in the system, hinting at a potential area for operational improvement. While the situation was amicably resolved, it nonetheless suggests the importance of robust appointment management practices.

Frequently asked questions about Myles Hairdressing

Can I trust Myles Hairdressing & Beauty Therapy to handle major hair changes?

Absolutely, many customers report successful major hair transformations, feeling comfortable and satisfied with their new looks. The salon's team, especially Mikey, has been commended for their skillful work.

I have a very specific hairstyle in mind. Will the stylists at Myles Hairdressing & Beauty Therapy respect my wishes?

Stylists at Myles Hairdressing are known for their expertise and advice, but be clear about your expectations. On a rare occasion, a stylist may provide suggestions, but it is important to communicate if you have a strong preference for a certain style.

Does the salon offer services for unique and curly hair types?

Yes, they offer specialized services for various hair types, including curly hair. Customers with curly hair have left reviews praising the salon for their ability to color and style their curls satisfactorily.

Recent customer reviews and testimonials for Myles Hairdressing

Myles Hairdressing
Sabina Diez Bernal
5-Star
4 months ago
Mikey is the best! He listens to you, he gives you best advice, and then he does his magic (wonderful!) plus he gives you advice on how to maintain it. I have been hesitant to go to hairdressers all my life because of bad experiences and I am delighted I found him! I have been coming regularly for almost a year now and my hair is healthier than ever and looks awesome. Thanks Mikey! As a bonus all staff is welcoming, and the space is nice and clean, perfect to treat yourself. All that makes it a great experience overall.
Myles Hairdressing
Lola Springbett
5-Star
3 months ago
I had a wonderful experience with Mikey! My original appointment wasn't put in the system unfortunately but Mikey was very courteous and scheduled me in for the next day at a discounted price. He was very friendly and helpful, taking the time to communicate and ensure I was happy with the end result. I love my new hair and can't recommend him enough!
Myles Hairdressing
Daryx
5-Star
6 months ago
My girlfriend had come in to have her first ever hair dye (balayage) and Mikey was the best person to attend us for that. It was lovely to chat to Mikey. He was very entertaining as well as being very hospitable whilst providing us bespoke service. Very generously, he also gave me a completely new hairstyle, free of charge, simply because I didn't know what to do with my hair. Until now, I am very amused by what he did to my hair! We left the salon feeling extremely happy. Me and my girlfriend were beyond satisfied with the service he did for us. We shared many laughs during our stay, which added immensely to the overall experience. We also left feeling inspired by the work Mikey does and the stories he told us, while also learning a lot about hair care and beauty. There was no better person that could have given me and my girlfriend the best first experience with our hair than Mikey. 10 out of 5 experience. Will definitely come again and recommend everyone we know to this place. Services: Shampoo & conditioning, Hairstyling, Blowdry, Curly hair, Hair highlighting, Hair coloring, Balayage
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Myles Hairdressing's customers had a positive experience.

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Myles Hairdressing

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
166
reviews
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About Myles Hairdressing

Hairdressers
Myles Hairdressing Salon. Located on the West side of Edinburgh at 70 Dalry Road (near Haymarket Train Station). The hair salon has been designed with attention to detail, from delicate lighting to top of the range reclining chairs designed to help you relax while your hair is done. The salon is open late nights until 8pm on Wednesday & Thursday.
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