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Muse Hair Reviews Summary

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Hairdressers | Edinburgh

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45 Ferry Rd., Edinburgh EH6 4AF

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Muse Hair?

As of Apr 12, 2024, 391 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Muse Hair's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 12, 2024
Last updated
April 12, 2024

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Muse Hair's customer reviews analysis

The overarching sentiment from the reviews of Muse Hair indicates a positive reputation characterized by a high level of satisfaction among clients. Key elements that are consistently mentioned include the skill and professionalism of the stylists, particularly Taylor, Amanda, Devon, and Eden. These stylists receive commendations not only for their excellent haircuts and color services but also for their attentive consultation processes and ability to make clients feel comfortable and heard. The trend within the feedback highlights the responsive nature of stylists in addressing client vision and delivering on expectations. While the majority of reviews reflect successful experiences, there is an indication of isolated incidents where expectations were not fully met, noting a case of dissatisfaction with the outcome of a haircut, possibly due to a communication gap. However, even within the critique, there are mentions of positive aspects such as gentle blow drying and comfortable facilities.

Positive Feedback

Customers overwhelmingly praise Muse Hair for the exceptional skills of their stylists and their ability to deliver satisfactory results. Stylists like Taylor, Amanda, Devon, and Eden are lauded for not only their styling talents but also for their meticulous attention to detail and dedication to understanding and executing clients' visions. The stylists' communication is another positive aspect, with clients appreciating being kept informed throughout their appointments and finding the hairstylists welcoming and kind. Additional positive feedback includes the comfortable setting and the evident results leading to regular re-booking, a testament to client loyalty and the salon's competence in delivering on its promises.

Concerns and Threads

Despite general acclaim, not all client experiences at Muse Hair have met expectations. One customer expressed dissatisfaction with the haircut received, feeling that the outcome diverged from their request, potentially due to miscommunication. Even though some negatives were pointed out, the customer still acknowledged certain positives such as the gentle approach of the hairdresser and the salon's comfortable amenities. The willingness to return, despite the unsatisfactory experience, suggests that the negative aspects may not overshadow the convenience and otherwise positive aspects but highlights the need for improved communication strategies to ensure client requirements are fully understood and met.

Frequently asked questions about Muse Hair

How do the stylists at Muse Hair handle client consultations?

According to client feedback, stylists at Muse Hair are very attentive during consultations, listening carefully to client requests and sharing their professional input to match the client's vision to their hair type. They communicate transparently throughout the process, ensuring clients are comfortable and informed.

Can I expect my hair to look like the pictures I bring to my appointment?

While many clients report that stylists at Muse Hair successfully achieve the desired look, there are instances where the end result may vary. It's important for clients to have a thorough consultation to ensure clear communication and set realistic expectations. Clients are encouraged to engage in detailed discussions with their stylist to enhance understanding.

Is there a particular stylist recommended for coloring services at Muse Hair?

While positive mentions are made for several stylists, stylist Eden has been specifically praised for her patience, meticulousness, and expert coloring skills. Clients seeking coloring services may want to consider booking an appointment with Eden based on the positive reviews regarding her attention to detail.

Recent customer reviews and testimonials for Muse Hair

Muse Hair
Ellen Davis
5-Star
3 months ago
10/10 I always get my hair done here because they’re all so amazing, especially Taylor who I usually see🤩 my hair looks & feels fabulous after every visit 🤗
Muse Hair
Natalie Salvesen
5-Star
3 months ago
The best haircut i have ever had! Amanda was so great at consulting with me beforehand, listening to exactly what my vision was and them using her expertise to adapt this to my hair type. She was really good at letting me know what she was doing as she went along, which helped a lot as the cut felt like a big change for me and i was a bit nervous about it. i would 100% recommend Muse hair and Amanda.
Muse Hair
Norma Englund
5-Star
4 months ago
I can't say enough good things about my appointment with Devon. She made me feel very comfortable and listened to my explanation of what I was trying to achieve with my hair, and the resulting cut was excellent. I have already booked my next appointment and I very much look forward to continuing as her client.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Muse Hair's customers had a positive experience.

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Muse Hair

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
391
reviews
Excellent
Good
Average
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Poor
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About Muse Hair

Hairdressers
Modern, informal and professional family-run salon in Leith. Expect a warm welcome and a knowledgeable consultation every time.
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