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Modern Therapy Reviews Summary

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Therapists | Houston, TX

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1404 Allston St, Houston, TX 77008, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Modern Therapy?

As of Jun 19, 2024, 37 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Modern Therapy's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 19, 2024
Last updated
June 19, 2024

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Modern Therapy's customer reviews analysis

Evaluating Modern Therapy's overall company reputation presents a dichotomy, with the majority of reviewers expressing high satisfaction with their therapists and citing substantial personal growth facilitated by their sessions. Key aspects consistently mentioned in positive reviews include heightened client accountability, the warmth and genuineness of the therapists, and personalized, empathetic care that leads to measurable progress and empowerment. However, there are serious concerns flagged in a substantial negative account wherein a client experienced unprofessionalism, lack of attention and recall, and inappropriate behavior during sessions. This outlier raises red flags about therapist-client compatibility and standards of care within the practice, potentially undermining overall trust. While such feedback stands out against the otherwise glowing endorsements, it may indicate a scope for improvement in therapist selection, training, and oversight processes to ensure a uniformly high standard of care for all clients.

Positive Feedback

Modern Therapy has received substantial acclaim for its impactful counseling services, specifically in areas of professional and personal development. Many clients attribute their progress to the support and skills offered by their therapists. Key positive feedback includes therapist traits such as professionalism, invested presence, kindness, and the ability to create a nurturing environment that fosters growth. The therapist's commitment to understanding clients and walking alongside them in their journey of self-improvement is a recurring theme among the praises. Additionally, clients acknowledge a personalized approach, indicating that the services rendered are deeply resonant with the clients' individual goals and values.

Concerns and Threads

Despite many positive reviews, Modern Therapy has been subject to scathing criticism, significantly overshadowing the successes mentioned by other clients. A particularly negative client experience detailed accounts of unprofessional behavior such as tardiness, distraction due to personal chores, and lack of engagement with the client's therapeutic content. This has cast doubt on the service quality and has raised issues around accountability and professionalism for Modern Therapy's therapists. Furthermore, the attempt to get the negative review removed rather than addressing the underlying issues compounds the gravity of this single negative experience, suggesting a potential deficiency in the company's conflict resolution and client feedback management protocols.

Frequently asked questions about Modern Therapy

How does Modern Therapy ensure a good match between clients and therapists?

Modern Therapy aims to pair clients with therapists who resonate with their specific needs and personality. Client feedback suggests that many have found therapists who provide personalized care and understand them deeply. However, it's important for new clients to discuss their expectations and needs upfront to ensure a compatible and effective match.

What can I expect in terms of growth and personal development with Modern Therapy?

As indicated by many client testimonials, you can expect to work collaboratively with your therapist towards setting and achieving measurable goals. The reviews frequently praise therapists’ encouragement of personal accountability and the provision of insights and tools necessary for genuine growth and healing.

Does Modern Therapy address concerns about professional misconduct?

Modern Therapy generally receives positive feedback for the conduct of their therapists; however, any concerns about misconduct are taken very seriously. If an issue arises, clients are encouraged to bring this to the company's attention immediately. The company should provide a transparent process to address and resolve such issues.

Recent customer reviews and testimonials for Modern Therapy

Modern Therapy
Madeline Caplan
5-Star
6 months ago
To say this place has changed my life… wouldn’t do it justice. Beth Anderson - my career & life coach has positivity influenced me to be my best self and coached me through uncertain times in my career. She holds me accountable with action items, shares her wisdom and gives guidance every session. She makes sure I’m aligned with my true self and values. If you are someone in the best of your career (mid 20s thru 50s) who is looking for that amazing person in your corner - look no further than Beth at Modern Therapy. I am so incredibly luckily to know her and have her as a coach. Each and every week I feel better and set measurable goals to become the best version of myself. Do not hesitate if you are looking for something similar!!!
Modern Therapy
Kiya Osha
5-Star
11 months ago
Phil has been the BEST! We took a hiatus when I felt ready, he readily threw me back into his full schedule when I needed him again, and in crisis moments he's always been able to provide some extra support and care. Professional, kind, wise and fun!
Modern Therapy
Brittany Allen Pizano
5-Star
a year ago
I had three sessions here, with Meredith Bauer, and my experience was truly terrible and unprofessional. I had 2 intake sessions in which she joined late, ate and seemed generally distracted during my sessions. My 3rd session with Meredith started by her asking what I wanted to "work on". I reiterated that my issues with trauma and grief were my reasons for this therapy. It didn't seem like she had remembered anything from our previous two sessions. I'm not the therapist, so it was very odd that she repeatedly asked me what to do. She again joined late and ate during the 3rd session. Schedule a lunch break! She repeatedly messed around with her dog and LEFT for 5 min to let the dog outside during my session! She seemed extremely distracted and really seemed to be phoning it in. Meredith Bauer didn't even seem to remember what I had told her, and she definitely didn't have anything prepared for my session. In between eating and dealing with the dog, she suggested that I try "lighting candles" or "playing a specific song" as "self- care" and read me a "relaxation exercise", so she should have an excuse to have me sit by myself while she dealt with her dog outside. Meredith Bauer didn't pay attention to what I said and was completely unprofessional during my sessions. She didn't remember most of what I had previously told her! This practice charges top dollar and came recommended by two of my friends, but my experience with Meredith Bauer here was truly terrible and upsetting. I wish she would have just stated that she didn't know how to work with issues like mine. I wish that Meredith, or any other therapist, would realize that this profession is for helping others. It's not just for making easy money billing back-to-back sessions while eating lunch and doing household chores. I wouldn't recommend this practice to anyone dealing with trauma, grief or loss. They have left me worse than I was before. ***Update*** MT tried for weeks to have my review removed. Do not trust their reviews.***
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Modern Therapy's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
Modern Therapy

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
37
reviews
Excellent
Good
Average
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Poor
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About Modern Therapy

Therapists
Houston’s therapy + coaching hive for the high functioning, growth-mindset professional. We live for this. Join us at our Houston heights and Washington locations. We offer early bird, evening, online, and select weekend hours to help support our busy professionals. If you’ve been wondering about therapy and seek quality with a modern perspective, we’re for you. We’re uniquely trained and specialized in the experience that comes with being a professional juggling life, love, and work. We serve Houstonians from the fields of law, medicine, entrepreneurship, oil & gas, real estate, and creative professions to name a few. We’ll help you get to the core of yourself and tend to the root of your ails and nurture your ultimate growth potential.
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