Positive feedback from clients of St Martin's Counselling and Psychotherapy is prevalent, highlighting the effectiveness of the counsellors, especially Rachel, who is frequently mentioned for her professional and compassionate approach. Facilitating personal growth, understanding, and managing mental health challenges are consistently praised aspects of the service. Customers value the safe and non-judgmental environment that supports candid discussions about their feelings, emotions, and difficult life experiences. Additionally, the provision of practical coping tools and the tailored advice contribute to a sense of empowerment among clients. The therapists' attentive listening and the application of straightforward therapeutic methods without overwhelming clients with jargon are also appreciated. The face-to-face and remote session options further underscore the organization's commitment to accessibility and convenience.