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Lifestance Therapists & Psychiatrists Philadelphia
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Lifestance Therapists & Psychiatrists Philadelphia Reviews Summary

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Therapists | Philadelphia, PA

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255 South 17th Street, 2304 Suite 1010, 1500, Philadelphia, PA 19103, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Lifestance Therapists & Psychiatrists Philadelphia?

As of Jun 20, 2024, 163 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Lifestance Therapists & Psychiatrists Philadelphia's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

great experience with Lifestance health

offer everything I need

really enjoying my provider

appointments have been very rewarding

made a lot of progress

helped me to see

Quality, caring, knowledgeable

amazing therapist

find a great therapist with them

appreciate the attention and availability

Billing needs improvement

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 20, 2024
Last updated
June 20, 2024

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Lifestance Therapists & Psychiatrists Philadelphia's customer reviews analysis

LifeStance Therapists & Psychiatrists Philadelphia garners a largely positive company reputation from recent customer reviews. The overarching sentiment among clients is one of satisfaction and appreciation for the therapists' professionalism, attentiveness, and empathetic approach. Customers frequently praise the personal progress and breakthroughs they attribute to their interactions with their therapists, and many note the convenience and effectiveness of the service, especially with its telehealth options. However, administrative aspects such as billing and communication have generated some discontent, with clients experiencing confusion and anxiety over potential billing errors and the automated reminder system. These administrative issues seem to be the primary, albeit not deal-breaking, frustration expressed by clients.

Positive Feedback

Positive aspects of LifeStance Therapists & Psychiatrists Philadelphia are highlighted by the effectiveness of the therapists, with many customers sharing their sense of personal progress and newfound understandings. Therapists are consistently described as professional, supportive, and successful in connecting with their patients. The flexibility and accessibility of the services through virtual means, allowing for greater reach and convenience, are also well-received. Furthermore, the ability of the practice to respond promptly and offer a personalized approach, matching clients with suitable therapists, and providing both medication management and counseling, contributes to the high levels of customer satisfaction.

Concerns and Threads

Key negative aspects stem from the administrative side of LifeStance Therapists & Psychiatrists Philadelphia. Customers have reported billing inconsistencies and worry over being charged for appointments that were canceled according to the proper process. Communication from the billing department has occasionally caused confusion or appeared unprofessional, undermining trust. Additionally, while the automated reminder system aims to be helpful, its excessive frequency and failure to recognize canceled appointments have been a source of annoyance and anxiety for some clients, which is in contradiction to the organization's goals in mental health services.

Frequently asked questions about Lifestance Therapists & Psychiatrists Philadelphia

Can therapy sessions at LifeStance be conducted virtually?

Yes, LifeStance offers virtual therapy sessions, which allows patients to receive care conveniently from home. They also provide the option of in-person or hybrid therapy.

Does LifeStance Health accept insurance for their services?

LifeStance Health accepts insurance, and many clients find this aspect beneficial. It is recommended to contact them directly for specific insurance-related questions.

If I experience administrative issues at LifeStance, such as billing problems, will they be addressed and resolved?

While some clients have expressed concerns about administrative and billing issues, the feedback suggests that these are manageable and not considered deal breakers. For any administrative concerns, contacting LifeStance's support is recommended to resolve the issues.

Recent customer reviews and testimonials for Lifestance Therapists & Psychiatrists Philadelphia

Lifestance Therapists & Psychiatrists Philadelphia
Kara Evans
5-Star
3 months ago
I have had a great experience with Lifestance health. My provider is always thoughtful, supportive, and professional. She is easy to talk to and gives her full attention to her patients. I would recommend Lifestance to anyone seeking psychiatric support.
Lifestance Therapists & Psychiatrists Philadelphia
Carrie Douty
5-Star
5 months ago
I love this company so much. They offer everything I need and I can do it from home. I think their therapists are effective and care about my wellbeing.
Lifestance Therapists & Psychiatrists Philadelphia
Darby Swab
5-Star
5 months ago
I’ve been using LifeStance for a while now, I’m really enjoying my provider and the service overall.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Lifestance Therapists & Psychiatrists Philadelphia's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Lifestance Therapists & Psychiatrists Philadelphia

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
163
reviews
Excellent
Good
Average
Fair
Poor
More details

About Lifestance Therapists & Psychiatrists Philadelphia

Therapists
Discover expert mental health care at LifeStance in Philadelphia, PA. Choose between convenient online or in-person counseling, therapy, psychiatry and medication management. Our dedicated team of licensed therapists, counselors, psychologists, psychiatrists, and psychiatric nurse practitioners specializes in addressing depression, anxiety, stress, ADHD, trauma, PTSD and grief as well as bipolar disorder, schizophrenia, OCD, eating disorders, addiction, substance abuse and more. We provide individual therapy, couples therapy, family therapy, and marriage counseling to support your unique needs. LifeStance accepts most insurances and caters to all ages. Take the first step towards improved mental health. Call or book online today.
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