If I could leave 0 stars I would. My experience with my therapists through Thriveworks has only been positive, which is why it is upsetting to leave this review. I greatly appreciated everything my therapists did for me. However, Thriveworks as a whole is awful. My experience with customer service and with Amanda over the phone was one of the worst I’ve experienced. I called as my wifi went out for the next 24 hours and I had a therapy appointment later that day. I found out that Thriveworks 48-hour cancellation policy is rigid, unfair, and nonsensical. Amanda only made matters worse by repeatedly asking me to clarify the issue. Putting me on hold over and over in order to check things with her manager. The issue was simple: I had no wifi, so I could not make my online appointment over Zoom. However, I was told that no matter what, if I did cancel, I would have to pay the $135 cancellation fee. It seemed that no matter how serious the issue or what happened in your life, you would still be expected to pay this fee. When I pointed out that my hotspot doesn’t work in my home and that I had no way to log into my virtual, online appointment, Amanda suggested I go to a public place where I could get wifi. Like a coffee shop. Because, yes, a La Colombe is my favorite place to open up emotionally. It’s so absurd it is almost hilarious that a therapy service could be so obtuse when it comes to patients’s lives. I suggest going elsewhere if you want to be treated with an ounce of respect or dignity.