Meridian Security - Locksmiths, Burglar Alarms, CCTV Leeds has garnered mixed reviews, reflecting a variation in customer satisfaction. On the positive side, numerous customers praise the company for its excellent service, particularly noting the ease of ordering, prompt delivery, and the quality of products, often at reasonable prices. This suggests that Meridian's e-commerce operations and product quality are strong points. However, there's a discernible dissatisfaction regarding the locksmith services, with one customer experiencing a 'terrible' encounter that resulted in property damage and an overestimated quote. Administrative issues are another concern, as customers have reported incorrect timing information online, delayed openings, and difficulties in obtaining quotes. Furthermore, there are inconsistencies in customer service, as some praise the helpfulness of staff, while others note unresponsiveness to issues like incorrect orders.
Many customers express satisfaction with Meridian Security’s range of services, with positive feedback highlighting their excellent service, particularly for key replacements. Customers have remarked on the ease of ordering products online, the swift delivery times, and the superior functioning of keys and locks received compared to original items. The cost-effectiveness of services, when compared to competitors and high-street key-cutters, is frequently mentioned as a significant advantage. In addition to the product quality, there is appreciation for the professionalism, quick response, and competitive pricing. The helpfulness and knowledge of the engineering staff, especially in regards to specific products like high-security locks, have been noted. Moreover, local community engagement and the responsiveness of the staff in-store have also contributed positively to the company's reputation.
Conversely, reviews also shed light on several areas where Meridian Security could improve. Notable negatives include dissatisfaction with the locksmith services, where customers have experienced substandard workmanship that resulted in damage to property and an overcharged service due to misdiagnosis of issues. The administrative aspects of the business, such as discrepancies in opening times listed online, suggest a lack of reliability and have led to customer inconvenience. Issues with obtaining quotes and a perceived lack of timely responsiveness in resolving order mistakes are other challenges faced by customers. These negative experiences have evidently impacted certain customers' perception of the company's reliability and trustworthiness.
Customers have generally reported prompt and efficient delivery for online orders. However, there have been instances of incorrect items being shipped. It’s advisable to confirm the order details at the time of purchase.
Feedback about the locksmith services is mixed. While there have been complaints about property damage and overcharging, this does not reflect the entire service spectrum. It is recommended to discuss the service details and ensure clarity on the diagnosis and pricing before proceeding.
Many customers find Meridian Security's prices to be very reasonable, particularly when compared to other suppliers. The quality of products like high-security locks is noted as superior, offering value for money despite being priced higher than basic alternatives.
At Meridian Security in Leeds we provide the ultimate in security systems in Leeds including burglar alarms, wireless alarms, alarm repairs, CCTV Systems, lock repairs, new locks, high security anti snap locks as well as a specialist key cutting service.With over 3,000 security systems in place and more than 30 years’ experience in the security industry, you can be assured that when you choose Meridian Security you will be partnering with a professional company with a wealth of experience. We are proud members of checkatrade – read our excellent reviews.
