The Meridian Grand appears to have a positive reputation based on recent customer reviews, which praise several aspects of the venue and its services. Customers consistently commend the venue for its food quality, with a specific mention of in-house catering being a high point. The aesthetics of the venue are described as beautiful, well-proportioned, and romantic, providing suitable ambiance for weddings and special events. The functionality of the space is also appreciated: a spacious car park, easy access, ample security, and facilities that are accommodating to disabled guests are among the noted logistics benefits. However, some concerns have affected the company's reputation. These include a negative experience with a particular staff member, perceived shortcomings in the quality of the hall's decor relative to the associated cost, and feelings of insufficient customer service post-payment. The practice of hosting multiple events simultaneously has also been mentioned as a minor inconvenience albeit well-managed.
Customer feedback for the Meridian Grand underscores key strengths such as the quality of food and service, the professionalism and punctuality of event staff, and the venue's overall ambiance and decor. Reviews often highlight the venue's accessibility and security, with ample parking repeatedly mentioned as a plus. The venue's suitability for special events like weddings and awards ceremonies is well received, with customers appreciating the grandeur, cleanliness, and efficient management of the space. The venue's ability to accommodate individuals with disabilities and its large reception area for guest interaction also receive praise. Moreover, positive interactions with staff, especially with regards to event organization and responsiveness, have contributed to the venue's commendable reputation.
Despite many positives, Meridian Grand has received criticisms that impact its overall customer experience negatively, mainly centering around the value for money and staff interactions. Some clients have perceived the venue's cost as too high for the quality of decor and service received. One pronounced critique pertains to unfavorable encounters with a staff member named Tanhid, who was described as unavailable, unresponsive, and rude, adversely affecting the event planning process and overall experience. The fact that multiple events are held simultaneously has been cited as a drawback, causing some disruption despite efforts to minimize interference. Furthermore, concerns about the authenticity and value of the recommended decor service, particularly referencing the exclusive in-house provider, have been raised, noting high charges for basic packages.
Yes, the Meridian Grand can host multiple events simultaneously. Reviews indicate that while this has been a concern for some, the venue manages the situation well, ensuring minimal disruptions between events.
Yes, the venue is appreciated for its suitability for disabled guests, ensuring inclusivity and accessibility for all attendees.
Opinions on the value for money at Meridian Grand are mixed. While some clients feel the venue and services meet their expectations relative to cost, others believe the experience does not justify the high pricing, particularly regarding decor and customer service.
