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The Marigold Reviews Summary

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Wedding Venue | Birmingham

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187 Brookvale Rd, Witton, Birmingham B6 7AJ

Trustguide Rating

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A+
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Marigold?

As of Apr 01, 2024, 761 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of The Marigold's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 1, 2024
Last updated
April 1, 2024

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The Marigold's customer reviews analysis

The Marigold consistently receives praise as a prime venue for weddings and events, with accolades often highlighting the beautiful decoration, ample parking, and dedicated garden and prayer areas. Customer experiences tend to laud the venue's service quality, mentioning staff members by name who were described as attentive, courteous, and professional. However, there are mixed reviews concerning the catering aspects, with some guests experiencing food shortages and expressing dissatisfaction with the quality. In addition, transparency in pricing has been called into question, with concerns raised about inconsistent pricing that may favor some clients over others. Although the venue's reputation is largely positive, these areas represent opportunities for improvement in ensuring consistency in both service delivery and pricing policy.

Positive Feedback

The Marigold's strong reputation is predominantly founded on its aesthetic appeal as a venue, with multiple reviews emphasizing the beautiful decor, spacious and well-furnished halls, lovely garden, and special facilities such as prayer rooms. Ample parking is consistently mentioned, reducing a common stressor for guests at large events. The service quality provided by staff is frequently described as exceptional, indicative of a customer-centric approach and close attention to detail. The staff's professionalism and friendliness seem to contribute significantly to the positive experiences of guests. Many reviewers express satisfaction with how events are managed, noting efficient event coordination and a welcoming atmosphere. These commendable aspects of The Marigold underpin its status as a sought-after venue for significant events.

Concerns and Threads

While The Marigold garners considerable praise, there are notable areas where customer experience falls short. A recurring theme in negative feedback centers on dissatisfaction with the catering, including instances of insufficient food and less-than-expected quality, pointing to possible issues with food service management or third-party vendors. Additionally, distress was voiced concerning inconsistencies in pricing; at least one review implied that personal connections with venue management could lead to significantly reduced rates. This suggests perceived unfairness in pricing practices, which might undermine the venue's reputation for fairness and transparency. Such feedback indicates areas where The Marigold can strive to improve by ensuring equitable treatment of clients and maintaining high catering standards.

Frequently asked questions about The Marigold

What facilities does The Marigold offer for event attendees?

The Marigold provides well-furnished halls, a lovely garden, a dedicated prayer hall, ample parking, and separate areas for men and women. Clean wudu facilities are also available to accommodate the religious needs of guests.

How is the quality of service at The Marigold?

Service at The Marigold is frequently described as friendly and professional. The staff is commended for being attentive, courteous, and efficient in facilitating events smoothly. Most guests report a high level of satisfaction with the service received at the venue.

Are there any common criticisms of The Marigold that I should be aware of before booking?

While the venue is highly rated, some guests have noted issues with the catering, including food shortage and quality concerns. Additionally, potential clients should be aware of the need for clear communication regarding pricing, as there have been instances of perceived inconsistency or lack of transparency in fees.

Recent customer reviews and testimonials for The Marigold

The Marigold
Hamza Mahmood
3-Star
5 months ago
Lovely Venue can't complain about that Food was poor, parking was ample but tight. Catering staff were okay, if not a little moody. Seemed like they were rationing the food cos the tables were full yet not enough food to go around.
The Marigold
Halal Encounter
3-Star
6 months ago
Went for a wedding, the place is so perfect for a wedding. Car park available for a smcertain amount of crowd, and it has been maintained and organised by the venue. Services, from parking to the complete, are fantastic. It is very hard to find any falls. Service staff are friendly and provided fantastic five-star service. The hall event has been organised very well, as a guest we did not feel any downside or wrong here with any services. Food services provided by a third party recommended by the venue, and its fantastic menu and taste is great. This place has a mosque, separate arrangement for ladies, and a completely separate area. Toilet facilities have been maintained well. It's definitely worth the price anyone pays g for an event in this place. ***** Please note this review given from the guest or participant view. As if someone booked here, could have different opinions or views. But, as a guest, halalencounter had a fantastic time in this venue.
The Marigold
Faheem Anwar
3-Star
9 months ago
Great venue for a wedding. Beautufully decorated and furbished. Plenty of parking spaces. Large halls. Lovely garden. Dedicated prayer hall. Service was quick and attentive. June 2023. Decided to hold our walima here. Wasn't disappointed. Staff were efficient, helpful, curteous and on top of everything at all times. Everything ran smoothly and all our displays were set up exactly how we wanted. Big shout out for Moriom and zara for their assistance before the reception and on the big day.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Marigold's customers had a positive experience.

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The Marigold

Overall Rating

TrustScore®
A+
A
B
C
D
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Verified by
Trustguide®
Overall Rating
4.6
/5
761
reviews
Excellent
Good
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Poor
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About The Marigold

Wedding Venue
The Marigold is an elegant wedding venue situated in the heart of Birmingham that can accommodate up to 600 guests across two suites. We at The Marigold know that weddings are special events which often come once in a lifetime. It is our job to to ensure that we plan to the best of our ability so that you achieve what you had hoped and dreamed of on that special day. From organising, planning the event and providing a considered personalised service; we go the extra mile to keep our client’s and their guests relaxed, happy and leaving with a smile. We hope you will find what you were looking for at our venue.
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