The Bentley Liverpool presents a mixed overall company reputation based on customer reviews. Positive comments frequently highlight the venue's beauty, detailing well-received events such as christenings, baby showers, and tribute shows. Reviewers often commend the aesthetic appeal of the rooms, the quality and abundance of food, and the adaptability of the venue to personalize experiences. Clients appreciate the professional and friendly staff, who are seen as attentive and accommodating. However, there are some areas noted for improvement, particularly concerning the food and bar service at specific events. Complaints about subpar sound quality during performances, slow or forgotten bar service, and issues with dietary accommodations detract from what could otherwise be wholly positive memories of The Bentley. Furthermore, concerns about staff attitudes and parking have been mentioned, illustrating that while the venue generally receives acclaim for its ambience and event execution, inconsistencies in service quality affect the overall customer experience.