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As of Apr 25, 2024, 711 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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The Caves's customer reviews analysis

The Caves in Edinburgh maintains a considerably favorable reputation, especially among those seeking an event venue with character and charm. Reviewers consistently praise the unique atmosphere, citing the historical and atmospheric ambiance as a key selling point. The venue appears to cater well to weddings and musical events, with the staff frequently commended for their friendliness and attentiveness. Testimonials highlight satisfactory experiences with service during special occasions, and the venue's embrace of its location in the city's heart is noted for adding to the allure. The staff's support for event photographers, coupled with the venue's aesthetic qualities, is also recognized, contributing significantly to the positive customer experiences reported. While the positive feedback is overwhelming, some concerns over the enforcement of venue policies during events have been noted which suggests areas for improvement.

Positive Feedback

Positive feedback for The Caves underscores its distinctive historical appeal and atmospheric vibe, ideally suited for hosting events such as weddings and live music performances. The venue's location, nestled near the Royal Mile, provides convenience and an enriching experience for event attendees and photographers seeking a picturesque backdrop. The acclaimed quality of food service and the thoughtful provision of a 'safe' area for equipment by the staff exemplify the venue's dedication to client satisfaction. The lighting, both functional and aesthetic, enhances the venue's ambiance, which is frequently described as beautiful and complimentary to the events. Such elements contribute to the recurring theme of customer commendation for the extraordinary experiences facilitated by The Caves.

Concerns and Threads

While overwhelmingly positive, the reviews for The Caves do not discount certain criticisms that reveal room for improvement. A notable concern is the enforcement of venue policies during live music events, specifically relating to crowd surfing, which compromised the safety and enjoyment of at least one attendee. Additionally, the lack of seating at certain events is mentioned, pointing to potential discomfort for guests and a consideration that the venue may need to address. These instances of negative feedback, although minimal relative to the commendations, pinpoint specific areas where The Caves could refine its operational practices and event management to enhance the overall customer experience.

Frequently asked questions about The Caves

Is The Caves suitable for hosting weddings?

Yes, The Caves is highly recommended by multiple reviewers for weddings, offering a unique and beautiful ambiance complemented by supportive and attentive staff.

Does The Caves have provisions for photographers at events?

Yes, The Caves provides a 'safe' area for photographers to store their equipment, with the staff noted to assist in finding ideal spots for photos and keeping them updated throughout the event.

Are there any concerns to be aware of when attending live music events at The Caves?

Some attendees have raised issues with the enforcement of crowd surfing policies and the lack of seating during certain events, which suggests that guests might wish to inquire about such arrangements before attending.

Recent customer reviews and testimonials for The Caves

David Grant Simpson Photography

5-Star

2 months ago

I recently photographed an amazing wedding at this truly unique and beautiful venue. Everything about it is awesome. The atmosphere, the location and the friendly staff make it one of my favourite wedding venues in Edinburgh. Highly recommended if you're considering getting married here.

Cal Gowdy

5-Star

2 weeks ago

The most amazing venue for live music, historic and atmospheric, I'll be keeping an eye on what other bands play here, can't wait to return for another event

Lawrence Scott

5-Star

3 months ago

I photographed a wedding in The Caves 13/01/2024, this was my first time at the venue and I thought it was incredible, the staff provided myself and the other photographer with a “safe” area for us to store and have all day access to our equipment, Ian was incredibly helpful throughout the day in advising us of great areas for photos and for constantly informing us of any time changes during the day. The actual venue is beautiful, it has candles everywhere and complimentary lighting all around to add to the ambience, it also had rope lighting from the ceiling over the main area where the wedding ceremony took place which looks stunning in the photos. Being right in the heart of the city of Edinburgh it is just a thirty second walk from the famous Royal Mile which was perfect for taking our couple out in the evening to get some shots. We had our meal in the upstairs bar and the food was fantastic, we didn’t wait long to be served and the staff were always attentive and made sure we were looked after. All in all a stunning venue in a great location run by a fab team.

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Featured review

The Caves's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about The Caves

Is The Caves suitable for hosting weddings?

Does The Caves have provisions for photographers at events?

Are there any concerns to be aware of when attending live music events at The Caves?

Recent customer reviews and testimonials for The Caves

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Overall Rating

About The Caves