The Martel Guest House appears to maintain a generally positive reputation among its clientele, with several key themes emerging from recent customer feedback. Visitors largely appreciate the clean and well-decorated rooms, which are often noted as being equipped with amenities like big TVs, mini-fridges, and coffee machines, enhancing the overall stay experience. The offering of complimentary drinks and the provision of powerful showers in walk-in wet rooms have been mentioned as positive attributes. Remote check-in and contactless processes are commended for convenience, especially by those who arrive late or prefer a swift check-in experience. The guest house's proximity to transportation, particularly the Golders Green tube station, is frequently highlighted, indicating that the location offers a balance of accessibility and quietness. However, it should also be noted that there have been isolated remarks about semi-refurbished rooms and odors of damp mold in the hallways, which may point to areas for improvement. The owner's friendliness and helpfulness are consistently recognized, suggesting that customer service is a strong point for the establishment. The overall sentiment suggests that Martel Guest House is considered a good value option for travelers seeking affordable accommodation in London.
Positive aspects of the Martel Guest House gleaned from reviews include the establishment's provision of clean and well-appointed rooms. Guests frequently note the presence of large TVs, comfortable beds, and modern furniture as enhancing the quality of their stay. An often-mentioned highlight is the presence of coffee machines and mini-fridges in the rooms, recognized for adding a touch of luxury and convenience. Remote and contactless check-in options stand out as particularly appreciated features, especially for guests arriving late or seeking efficiency in their travel arrangements. The location's walking distance to public transport, notably the Golders Green tube station, is celebrated for offering easy access to London while remaining in a quiet, more residential area. Strong Wi-Fi connectivity also receives positive feedback, suggesting that the guest house meets the needs of modern travelers. Owner engagement, including direct assistance with issues and personalized information upon arrival, reinforces the perception of attentive and personalized customer service.
While customer feedback for Martel Guest House is largely positive, there are some negative aspects worth noting. Concerns have been raised about the limited on-site parking, which can lead to guests needing to park further away than desired—a common challenge in London but nonetheless a potential inconvenience. While the presence of amenities such as coffee machines is praised, some guests note a lack of instructions, which could detract from the usability of these features. Although the majority of comments around room decor and furnishings are positive, there are mentions of semi-refurbished rooms, pointing to possible inconsistencies in the guest experience. Furthermore, the reports of damp mold smells in the hallways could indicate a need for attention to the building's maintenance. The location, while generally seen as a positive due to its peacefulness and access to public transport, is considered by some to be slightly remote, particularly for those wishing to be closer to central London.
The guest house offers some on-site parking, but availability is limited and on-road parking can be challenging. Guests may need to find parking a distance away from the property.
Yes, rooms typically include large TVs, mini-fridges, coffee machines, and complimentary drinks. Free Wi-Fi is also available, catering to the needs of contemporary travelers.
The guest house is favorably situated within walking distance to the Golders Green tube station, offering guests easy access to public transportation for exploring London.
Unassuming option offering simple rooms with flat-screens, plus free Wi-Fi, breakfast and parking.
