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Marlene'S Flowers Ltd
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Marlene'S Flowers Ltd Reviews Summary

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Florists | Glasgow

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1006 Tollcross Rd, Glasgow G32 8UW

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Marlene'S Flowers Ltd?

As of Jul 15, 2024, 171 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Marlene'S Flowers Ltd's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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Marlene'S Flowers Ltd's customer reviews analysis

Marlene's Flowers Ltd. enjoys a strong reputation backed by enthusiastic reviews that reflect a high level of customer satisfaction with both their products and service. Customers consistently praise the florist for delivering high-quality flowers and providing exceptional service in various situations, including annual events, funerals, and last-minute orders. The staff's willingness to go above and simply satisfy a sale, particularly in the account where Rachel advised a customer on the best time to purchase for better pricing, demonstrates a commitment to customer interests. Professionalism and helpfulness are recurring themes, with staff members often mentioned by name, suggesting a personal touch that resonates with customers. This personalized service, coupled with the ability to deliver within a short time frame, has cultivated a loyal customer base that values the florist's reliability, responsiveness, and compassion in handling sensitive occasions like funerals.

Positive Feedback

Positive feedback for Marlene's Flowers Ltd. highlights several key aspects that contribute to customer loyalty and satisfaction. Notably, the consistent mention of the high quality of flowers suggests the company's dedication to providing superior products. The level of customer service is frequently emphasized, with staff, particularly Rachel, being recognized for their professionalism and empathetic approach during sensitive occasions. The florist's ability to deliver promptly, sometimes within just a few hours, and to accommodate last-minute requests with fulfilling results, as indicated by customer experiences of receiving 'the most beautiful bouquet,' strengthens the perception of Marlene's as a reliable and customer-centric business. Additionally, the ease of ordering and the clarity of online offerings seem to enhance the overall experience, leaving customers willing to recommend the service highly.

Concerns and Threads

While the reviews for Marlene's Flowers Ltd. are overwhelmingly positive, the only negative aspect mentioned is the increased price of peony roses compared to the previous year. However, this comment is mitigated by the proactive advice given by staff member Rachel, who suggested waiting for a price drop, and her solution to provide original flowers free of charge due to quality dissatisfaction with the supplier. This incident demonstrates a noteworthy challenge regarding fluctuating flower prices but also showcases the company's responsive customer service in addressing potential dissatisfaction.

Frequently asked questions about Marlene'S Flowers Ltd

Can Marlene's Flowers Ltd accommodate last-minute flower delivery orders?

Yes, the florist is known for its ability to accommodate last-minute requests, delivering high-quality arrangements within a few hours, as highlighted by customer reviews.

Does Marlene's Flowers Ltd provide services for sensitive occasions such as funerals?

Absolutely, they have been commended for their compassionate and helpful service during sensitive times, with customers indicating that they've had positive experiences when choosing flowers for funerals.

Are prices at Marlene's Flowers Ltd competitive and stable year-round?

Prices may vary due to seasonal availability and market fluctuations; however, the staff has been cited as being upfront about pricing and offering advice on the best times for purchase to ensure customer satisfaction.

Recent customer reviews and testimonials for Marlene'S Flowers Ltd

Marlene'S Flowers Ltd
Cameron-lewis Paterson
5-Star
a month ago
What can I say, if your needing a florist you'll struggle to find one as good as these guys. I come every year to get peony roses for my partner as it is her favourite flower and so happens to be in season once a year. This year I called up and rachel informed me of the price which was much higher than last year (much like everything else) however she advised me to wait and call her back in a few weeks. I took her advice called back and the price had fallen to a more reasonable price per stem. When collection came she was not happy with the quality of the product that she had been given from her supplier, she insisted that I take the original ones FREE of charge and as a sorry even provided me with something extra to take to my partner. Furthermore, she told me that I should come back in a few hours to collect new ones as she had sent someone specially to the market. I have provided some pictures of the different flowers. Rachel's knowledge, customer service and professionalism is second to none. I couldn't recommend the team at Marlene's flowers enough. I'll see you next year. Cam
Marlene'S Flowers Ltd
Barry Stevenson
5-Star
3 weeks ago
I have been using Marlene’s flowers for the past 2 years to order my sisters flowers and I can honestly say that the quality of the flowers matched with fantastic customer service from such a lovely family business is just amazing. I simply cannot thank you all enough. 5 STARS 🍸
Marlene'S Flowers Ltd
Liz Rainey
5-Star
6 months ago
We ordered some Christmas flowers for our Scottish mom from the US and we are beyond pleased! The flowers were gorgeous, wonderfully priced and delivered within hours. The gentleman I spoke to on the phone was extremely helpful and so kind. Thank you so much! We will definitely be using them again!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Marlene'S Flowers Ltd's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Marlene'S Flowers Ltd

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
171
reviews
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About Marlene'S Flowers Ltd

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