The overall company reputation of Manhattan Roofing appears largely positive based on recent customer reviews. Customers frequently praise the timeliness, ease of process, and final quality of roof installations, often emphasizing no leakage or issues post-completion. The firm is commended for its thoroughness in inspections, with detailed reporting that can facilitate more informed purchasing decisions for homebuyers. Despite the predominance of positive experiences, some significant concerns about accountability and quality assurance have been noted, particularly in relation to handling complex repairs and honoring warranties. A notable case highlights a failure to correct a reported problem, resulting in property damage and additional financial costs for the customer. Such experiences, although isolated within the data provided, can negatively impact the perception of reliability and trustworthiness, which are critical for service-based businesses.
Manhattan Roofing is consistently applauded for their promptness and reliability, as seen in customers' reports of same-day responses for estimates and repair services. The professionalism and cleanliness of the crew are also points of merit, evidenced by multiple mentions of spotless job sites post-installation. Customers particularly appreciate the stress-free experience offered by the company during full roof installations, a process known for its potential for inconvenience and disruption. Another significant positive trend is customer satisfaction with the end product - roofs installed by Manhattan Roofing are described as looking great and functioning well, with no issues or leaks, which speaks to the technical proficiency and quality of workmanship.
Despite many positive reviews, Manhattan Roofing's reputation is marred by a severe customer complaint concerning unaddressed and recurring roofing issues. The incident in question emphasizes a failure to repair a known concern properly, resulting in costly damage and repairs beyond the initial service provided. This situation suggests potential weaknesses in quality control and responsiveness, as the customer's repeated calls for resolution were purportedly ignored. Moreover, the revelation that Manhattan Roofing may not be registered as a legitimate business according to this customer could be concerning for prospective clients, raising questions about the company's credibility and the enforceability of warranties which are crucial factors in a consumer's decision-making process.
Yes, customer feedback generally indicates that Manhattan Roofing provides prompt and reliable service, often being able to respond and carry out work on the same day an inquiry is made.
Many reviews note that Manhattan Roofing maintains a clean and professional site throughout the installation process with thorough clean-up post-completion.
While positive experiences are reported, there is also feedback suggesting challenges with accountability and follow-through on repairs. It's advisable to discuss warranty terms and service follow-up procedures with Manhattan Roofing before commencing any project.
Owner operated, Manhattan Roofing provides you with reliable roofing services and professionally warrantied work. You’ve got endless choices when in it comes to roofers, so you want to make sure you hire the right team. You can rest easy knowing that we do exceptional work that is timely and affordable.
