The evaluations from customers about Mabuhay Travel convey a generally positive sentiment, marred by an isolated negative experience. The agency has received commendation for the professionalism, friendliness, and efficiency of its staff, which seems to be a recurring highlight within the feedback. Agents like Ate Sarah, Isabel Williams, and Chloe King are expressly praised for their exceptional service, willingness to go above and beyond, and aid with booking. Remy is also mentioned favorably for his understanding of client needs and the flexible payment options offered. On the contrary, an incident involving agent Melissa indicates possible inconsistencies in customer care, with complaints regarding a lack of sincerity, an unfriendly approach, technical issues with online booking, and suboptimal service recovery. This singularity, however, seems to be an outlier against the otherwise consistent narrative of positive interactions, suggesting an overall strong company reputation with individual lapses in service delivery.
Positive aspects of customer feedback for Mabuhay Travel are dominated by appreciation for the individual travel agents' excellent customer service. Many reviewers have lauded the agency's staff for being polite, friendly, and highly accommodating, emphasizing the personal touch added to the travel arrangements. The ability to pay for tickets in installments, specifically mentioned in association with a business class booking with Emirates, signifies a flexible approach to customer financial needs. Furthermore, the efficiency of the booking process and effective communication, as exemplified by follow-up calls for e-ticket updates or last-minute bookings, are considered strengths. The proactive actions of the agents, as well as their professionalism and diligence in handling bookings promptly, also contribute positively to the overall satisfaction of clients.
Scrutinizing the negative feedback provided by customers of Mabuhay Travel, the major concern appears to revolve around a specific negative encounter with an agent named Melissa. The customer described the interaction as 'deeply unsatisfactory', citing issues such as perceived insincerity about pricing, an unfriendly demeanor, and a problematic online booking experience, which was compounded by a dismissive attitude when approached for assistance. This incident represents a critical point of failure in customer service, suggesting a need for the agency to address inconsistencies in service quality and improve its online booking system to ensure smoother customer interactions and to uphold their reputation.
While Mabuhay Travel does offer online bookings, there have been isolated reports of technical difficulties with the booking platform, leading to issues that may require direct contact with an agent. However, these instances seem to be uncommon, and the majority of clients have reported seamless service.
Most agents at Mabuhay Travel, such as Ate Sarah, Isabel Williams, Chloe King, and Hazel, are highlighted for their professional service and friendly demeanor. The vast majority of feedback is positive, although there has been a report of an unsatisfactory experience with a specific agent, which suggests variability in service. It is recommended to request agents with positive reviews to ensure a smooth experience.
Yes, Mabuhay Travel offers flexible payment options, including the ability to pay for tickets in installments. This option has been well-received by customers who find it convenient and supportive of their financial planning for travel.
Flying back home gets better with Mabuhay Travel, one of the leading Filipino travel agencies in the UK. As a subsidiary of the highly successful Moresand Ltd, we provide top-notch services for expats living in the UK. Established in 1987 and located just a walk away from the Oxford Circus in the heart of London, our company provides expert guidance in flights, hotels, car, travel insurance, holiday packages and last-minute deals. We are partnered with over 84 international airlines & offer 100% financially secured fares thanks to IATA and ATOL. Get in touch with our Tagalog-speaking specialists today!
