Evaluating Linked Security's company reputation through recent customer reviews presents an overall positive impression. Clients are expressing satisfaction with both the technical competency and professional conduct of the team. Expertise in crafting specialized security solutions, such as smart intercom systems and secure door locks, is particularly commendable. The frequent mention of Yonatan, seemingly a leading figure in the company, suggests a strong association with quality service and personalized attention. Punctuality and respectful handling of installation processes are evident in client testimonies, showcasing the company's respect for customers' time and property. The perceived value for the cost is also a point of praise, with customers feeling that their investment yielded satisfactory results. However, while the body of feedback is overwhelmingly positive, there is an isolated incident highlighting a significant lapse in technical support and service reliability. The case of an inoperative intercom system and insufficient follow-up tarnishes an otherwise stellar service record. This singular account may illustrate a potential area of improvement in post-installation support.
Key positive aspects gleaned from the customer feedback on Linked Security underline the company's expertise, professionalism, and efficiency. The team, led by Yonatan, demonstrates significant knowledge and skill in security system planning and installation. Positive experiences with the team extend to the smooth coordination with other contractors, suggesting strong project management capabilities. The company's ability to offer customized security solutions within a client's budget is well-received, indicating sensitivity to customer financial considerations. Moreover, their efficient handling of urgent security concerns, as seen in the expedited service following a break-in, reflects their commitment to client safety and well-being. Timeliness and cleanliness during service executions also stand out, reinforcing the company’s respect for clients' environments. Finally, clients consistently commend Linked Security for delivering services that enhance their sense of security, which is, after all, the core objective of the company's offerings.
Despite primarily positive feedback, Linked Security's reputation is marred by an isolated yet critical account of poor after-installation support. A client's experience with a non-functional intercom, coupled with an apparent lack of effective technical response, spotlights a significant shortfall in customer service. The frustration voiced over the inability to resolve such fundamental functionality issues over an extended period is worrying and casts a shadow on the company's commitment to post-installation care. This specific instance represents not only an operational failure but also a communication breakdown between the client and the company. Such negative feedback, if consistent, could point to a systemic issue that the company needs to address in order to maintain and improve its otherwise positive client-service provider relationship.
Linked Security offers a variety of security solutions including installation and repair of hardware, smart intercom systems, security door locks, lock rekeying, structured cabling services for network and phone connections, and access control systems for residential and commercial properties.
Linked Security appears to respond promptly to urgent security needs, offering same-day appointments for evaluations and quickly following up with fair priced quotations and swift installations, as evidenced by their handling of an urgent security upgrade after a break-in incident.
Yes, Linked Security is noted for working closely with clients to offer security solutions that are tailored to their specific needs while remaining sensitive to their budget constraints.
Linked Security is a Brooklyn based security systems integrator with over 10 years of experience in NYC and a combined 21 years of joint experience in our team.We offer Buzzer and intercom same day repair services, as well as installation of a wide variety of Intercom systems, Security cameras, Alarm systems and Access control systems. Our IT dep. is experienced with network installations and setup. We also have an in-house locksmith service.
