The customer experience at Leverton & Halls appears to be a mix of satisfactory and disappointing encounters. The reviews indicate a certain level of satisfaction with the food quality, particularly praising the healthy and traditional breakfast options, the high-quality produce, and the superb coffee. The garden setting is repeatedly mentioned as a positive aspect, adding to the overall appeal of the venue. Staff interactions range from friendly and helpful to perfunctory, suggesting inconsistencies in service. However, the company's reputation is hampered by a litany of complaints including long wait times, burnt and subpar food items, lack of cleanliness, inconsistency in service availability, and perceived poor value for money. The experiences reflect a diminished standing for what was once a favored establishment for some, indicating a potential downward trend in customer satisfaction and operational standards.