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L1 Nails Reviews Summary

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Nail Salons | Liverpool

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25 Lord St, Liverpool L2 9SA

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about L1 Nails?

As of Mar 28, 2024, 258 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of L1 Nails's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 28, 2024
Last updated
March 28, 2024

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L1 Nails's customer reviews analysis

L1 Nails appears to possess a strong and positive reputation with a majority of reviews highlighting customer satisfaction. Patrons commonly praise the salon for its efficient service, with several reviews expressing amazement at the quality of acrylic nails provided in a short period of time. The affability and professionalism of the staff are noted repeatedly, contributing to an enjoyable experience for customers. The salon's ability to consistently deliver on customer expectations with personalized designs and colours is evident. However, there is a notable exception, with a customer reporting a significantly negative experience, citing a refusal of service and poor customer service from a particular staff member. This account, while isolated within the context of the reviews provided, does suggest room for improvement in service consistency and conflict resolution processes.

Positive Feedback

Positive customer feedback for L1 Nails primarily highlights three areas: quality of nail services, staff professionalism, and the salon's atmosphere. Customers extol the salon for delivering high-quality nail services, with specific commendation for the precision and beauty of the acrylic nails. The technicians are noted for completing tasks both quickly and to a high standard. Staff professionalism is marked by their friendliness and responsiveness to clients' design and color preferences. Additionally, customers frequently mention the welcoming and enjoyable atmosphere at the salon, facilitated by engaging and chatty staff. These positive aspects underscore a thriving business that has successfully cultivated a loyal customer base enthusiastic about the services offered.

Concerns and Threads

While overwhelmingly positive, customer feedback for L1 Nails includes a significant concern. A standout negative review centers around an incident involving poor customer service, which includes refusal of service and unprofessional behavior from a staff member. This complaint indicates a negative interaction that starkly contrasts with the otherwise amiable staff experiences reported. Additionally, this same review mentions a limited color selection and substandard nail work. Although this is an isolated complaint within this set of reviews, it raises questions regarding customer service consistency and quality assurance measures at the salon.

Frequently asked questions about L1 Nails

How does L1 Nails ensure the quality of their nail services?

Based on customer reviews, L1 Nails prioritizes both speed and quality in their services, with many patrons commending the salon for the beautiful and precise results. The technicians are noted for their ability to deliver custom designs and color choices that meet client expectations.

What is the customer service experience like at L1 Nails?

The majority of customer feedback reflects a positive experience with friendly and professional staff. However, there has been an instance of reported poor customer service, suggesting that while the experience is commonly good, there may be occasional inconsistencies.

Would L1 Nails be a good choice for a first-time nail salon visit?

Yes, for those new to nail salons, L1 Nails could be an excellent choice, as many reviews suggest a welcoming atmosphere with staff that are attentive to client preferences and comfort, contributing to a positive overall experience for first-timers.

Recent customer reviews and testimonials for L1 Nails

L1 Nails
liv jones
5-Star
2 weeks ago
I popped in on a quick break to get a full set of acrylics and I was amazed! Gorgeous pink french set done in under an hour with lovely staff keeping me occupied the whole time. A must-go salon !
L1 Nails
Katlynn Sophie
5-Star
4 months ago
L1 nails is absolutely amazing, I don’t trust anyone else with my nails. Fair prices and quick but quality service. Kind staff who always work with me about what design/colour I want, will always keep coming back! Services: Polish removal, Nail painting, Gel manicures
L1 Nails
Ruby
5-Star
4 months ago
10/10 nails everytime - great service, great chat, great price. I always come out with a smile on my face. Couldn't recommend these guys enough! Service: Acrylic nails
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of L1 Nails's customers had a positive experience.

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L1 Nails

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
258
reviews
Excellent
Good
Average
Fair
Poor
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About L1 Nails

Nail Salons
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