The clear picture from the latest reviews of Kokoro suggests that they have managed to create a positive reputation among their clientele. Both adherence to authentic Japanese flavors and the quick service are frequently lauded qualities across several reviews. Large portion sizes are consistently recognized, appealing to customers seeking value for their investment. The flexibility in catering to customer preferences, such as tweaking sushi ingredients, further bolsters the perception of a customer-centric approach and demonstrates the staff's accommodating nature. Recurring praises for the friendly and efficient staff contribute to a wholesome dining experience. Despite the positives, some customers have noted a lack of background music in the dining area, which, according to them, could further enhance the ambiance. Additionally, the physical accessibility might pose a challenge as wheelchair accessibility indoors seems limited, with no apparent lift to the upstairs seating area. This aspect may deter customers in need of such facilities, slightly impacting the overall company reputation on inclusivity grounds.