Samsi Reviews Summary

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Sushi Restaurants | Manchester

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36-38 Whitworth St, Manchester M1 3NR

Trustguide Rating

TrustScore®
A+
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F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Samsi?

As of Apr 13, 2024, 1249 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Samsi's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 13, 2024
Last updated
April 13, 2024

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Samsi's customer reviews analysis

Evaluating Samsi's overall company reputation from the provided reviews indicates a generally positive customer experience, although there are notable concerns to be addressed. Customers frequently praise the authenticity and variety of the Japanese culinary offerings, emphasizing both the traditional dishes and the menu's diversity. The ambiance of the establishment is consistently described as inviting and conducive to both intimate and social dining. Staff interactions appear to be a key strength, with numerous reviews highlighting the friendly, attentive, and efficient service. However, there were concerns about a pervasive bleach odor which detracts from the dining experience, as well as remarks regarding size-to-price ratio of some sushi items, potentially indicating perceived value discrepancies. Authenticity of the Japanese cuisine has been questioned by a minority, but this appears an isolated viewpoint. Notwithstanding these negative aspects, the overall sentiment leans heavily towards a strong reputation, with many customers indicating a willingness to return.

Positive Feedback

Positive customer feedback for Samsi centers on several key aspects of the dining experience. Firstly, guests consistently commend the quality and authenticity of the food, particularly the Japanese dishes like sushi, sashimi, ramen, and donburi. Many report the food as fresh and reflective of genuine Japanese flavors. The restaurant’s atmosphere and decor are also well-received, contributing to an immersive and inviting dining experience that transports patrons to Japan. Additionally, the service at Samsi earns high marks, with staff described as friendly, accommodating, and quick to serve, reflecting a commitment to excellence in customer care. The venue's space and arrangement, offering a generous spread between tables, is another praised element. Accessibility is supported by the proximity to parking facilities, enhancing the convenience factor for patrons. Overall, customers express strong satisfaction with their culinary experience and the value they receive, leading to high recommendations and intentions to revisit Samsi.

Concerns and Threads

Despite overwhelmingly positive feedback, Samsi faces some criticisms that, while minimal, are pertinent for an objective analysis of customer feedback. A significant detractor is the pronounced odor of bleach in the establishment, which, although suggestive of cleanliness, has negatively impacted the ambiance for some diners. Furthermore, there's a perception of imbalance between portion size and price, particularly concerning sushi rolls, where some customers feel the cost does not align with the quantity provided. Critiques also arise from isolated reports questioning the freshness and authenticity of the sushi, and the high price point. While these experiences represent a minority of the feedback, they are noteworthy as they can influence potential customers sensitive to issues of olfactory ambiance, value, and culinary authenticity.

Frequently asked questions about Samsi

Does Samsi offer a variety of authentic Japanese dishes?

Yes, Samsi serves an extensive range of classic Japanese dishes, and many customers praise the authenticity and variety of the menu, including traditional options like sushi, sashimi, ramen, and donburi.

How does Samsi accommodate dietary restrictions or preferences?

Samsi is reported to be attentive to dietary restrictions and preferences, offering vegetarian options and being accommodating to other requirements such as pescetarianism or allergies when informed.

Is the atmosphere at Samsi suitable for different dining occasions?

The atmosphere at Samsi is described as serene yet vibrant, suitable for both intimate dinners and lively social gatherings. The restaurant's decor and layout contribute to an inviting experience for various occasions.

Recent customer reviews and testimonials for Samsi

Samsi
Mr C
4-Star
a month ago
Food was 95% perfect being the seaweed salad having a very peculiar chlorine taste. The atmosphere only held 4 stars as the entire place smelt of bleach. I get it. Its clean throughout but the smell is not pleasant throughout the entire eatery and the entire time. The rest of the food could almost be outweighed and the service impeccable to say the least as the servers were all attentive, quick and meticulous. Would still definitely go again in future.
Samsi
Richard Hall
4-Star
a week ago
Converted warehouse style restaurant serves extensive range of classic Japanese dishes with enthusiastic, friendly service. One of the best meals I've had in Manchester, and great value
Samsi
Josh C
4-Star
a week ago
⭐⭐⭐⭐⭐ "An Authentic Culinary Haven! I've been a loyal patron of this Japanese gem for years, and with every visit, my appreciation for its culinary excellence only deepens. From the moment you step through the doors, you're greeted with the warmest hospitality, instantly whisked away to the heart of Japan. The menu is a masterpiece, boasting an array of traditional dishes expertly crafted with the finest ingredients. Whether you're indulging in the delicate flavors of sushi and sashimi, savoring the rich complexity of ramen, or delighting in the artistry of the Teriyaki Don (a personal favourite) you're bound to find something you love. But it's not just about the food; it's the entire dining experience. The ambiance is serene yet vibrant, creating the perfect backdrop for intimate dinners or lively gatherings. The attentive staff adds to the charm, ensuring every need is met with grace and efficiency. It's a calm spot in the heart of the city. In a city bustling with dining options, this restaurant stands out as a beacon of excellence. Whether you're a seasoned connoisseur of Japanese cuisine or a newcomer eager to explore its wonders, this is the place to be. Thank you for consistently exceeding expectations and being there to be our go to favourite restaurant, year after year! Parking: There's an NCP very near. In fact I think it's serviced by five near bye carparks.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Samsi's customers had a positive experience.

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Samsi

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
1249
reviews
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About Samsi

Sushi Restaurants
Large, modern dining room for an extensive menu including sushi, bento boxes and noodles.
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