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James Bushell Hair Reviews Summary

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Hairdressers | Birmingham

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7 Calthorpe Rd, Birmingham B15 1QJ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about James Bushell Hair?

As of Apr 17, 2024, 287 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of James Bushell Hair's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 17, 2024
Last updated
April 17, 2024

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James Bushell Hair's customer reviews analysis

Reviews for James Bushell Hair Birmingham display a dichotomy of experiences that suggest variability in service quality. Positive reviews applaud the salon's ability to cater to specific hair needs, showcasing professional stylists like Erin, Tori, Harmony, and Sophie, who have been repeatedly commended for their attentive and thorough approach. Praise is also directed at the inviting atmosphere and the salon's use of top-quality products. The stylists are lauded for their ability to provide customized experiences and valuable recommendations. However, recurring negative feedback highlights instances of unprofessionalism, with reports of hair being damaged due to rushed and improper procedures. A lack of satisfactory conflict resolution and customer service is evident in experiences where stylist interactivity and corrective actions were lacking or dismissive. These contrasts in customer experiences necessitate an in-depth review of salon practices and customer service training to address inconsistencies.

Positive Feedback

Many customers of James Bushell Hair Birmingham share commendable experiences, focusing on the salon's professional service, attention to individual hair needs, and the skilled stylists' ability to provide bespoke recommendations. Stylists such as Erin and Tia receive individual recognition for their expertise in handling challenging hair types and for their clear communication. The meticulous work in coloring and styling by other members, such as Tori, Harmony, and Sophie, is also praised, along with the overall hospitality of the staff. James Ganley, in particular, is lauded for his artistic approach, indicative of a dedication to excellence in hairdressing. Customers appreciate the salon's ambiance and the convenience offered by features like easy online booking and seamless consultation processes.

Concerns and Threads

Notwithstanding the positive aspects, a segment of clientele encounters distressing situations at James Bushell Hair Birmingham. There are reports of stylists rushing color processes, leading to hair damage, and a failure to achieve desired outcomes, as evidenced by incidents of orange dye instead of brunette and multiple hair bandings. A lack of accountability is suggested when stylists blame customers for these results. Furthermore, the emotional distress of clients is exacerbated by observations of staff behaving unprofessionally, like laughter at a customer's expense during service. Insufficient customer service is reflected in complaints of unaddressed reimbursement requests after unsatisfactory experiences and descriptions of the owner engaging in disrespectful behavior towards clients.

Frequently asked questions about James Bushell Hair

What should I expect in terms of expertise and service at James Bushell Hair Birmingham?

You can expect to find stylists who are knowledgeable and experienced in handling various hair types and styles, with numerous reviews noting specific stylists who take the time to understand and meet clients' needs. The salon prides itself on professional service and an inviting atmosphere.

Does James Bushell Hair Birmingham offer hair coloring services?

Yes, the salon offers hair coloring services with several customers sharing their contentment with the outcomes of their color treatments especially when provided by attentive stylists. They offer a range of coloring services including balayage.

Is the staff at James Bushell Hair accommodating to client feedback and complaints?

Reviews indicate mixed experiences regarding staff responsiveness. While some customers have received corrective action like discounts or complimentary services for dissatisfaction, others report a lack of satisfactory resolution, such as unanswered reimbursement appeals or inadequate service recovery.

Recent customer reviews and testimonials for James Bushell Hair

James Bushell Hair
Shay Ben
5-Star
a week ago
Honestly so happy with the service received by Erin, she was professional, attentive and quick! I have thick, curly hair and she was able to provide the best recommendation to avoid frizz and taking into consideration shrinkage. Would definitely recommend this salon to anyone. Thank you so much! ❤️
James Bushell Hair
Anisah Khan
5-Star
2 months ago
I’ve come to this salon a few times now to get my hair coloured and cut and never leave disappointed! Great service and lovely staff. Thank you to Tori and Harmony for being so thorough and taking all the time needed to wash and style my hair. Also, Sophie did my balayage last time and it came out fab! Would deffo recommend
James Bushell Hair
sel ina
5-Star
a month ago
i have been here twice before and was happy however i came in November 2023 with someone i hadnt booked with prior but trusted due to pics. she completely botched my hair and sent me with curls so i didnt notice at first. i emailed JB and they offered a free haircut which i respectfully declined as i booked elsewhere for a fix and asked for my money back. till this date no one has gotten back to me about my £60 which went down the drain :(
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of James Bushell Hair's customers had a positive experience.

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James Bushell Hair

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
287
reviews
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Good
Average
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Poor
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About James Bushell Hair

Hairdressers
James Bushell – Birmingham’s leading premier hairdressing brand. Our luxury hairdressing salons boast a team of highly skilled hairstylists and colour technicians offering the very best in both products and services for hair, including Balayage Colouring, Olaplex and Nano Keratin. Our flagship salon opened in 2006 at Five Ways which is located close to Birmingham City centre, UK. It has since become one of the leading hair salons in Birmingham. With fifteen chairs and a team of 15 people from stylists, technicians, assistants to the front of the house making sure our team offers you the highest levels of cutting, colouring and customer care offering a variety of services to meet everyone’s desires.
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