The collective perception of J&C Custom Upholstery based on the provided reviews is highly positive, with customers experiencing commendable levels of craftsmanship, customer service, and reasonable pricing. Many customers praise the quality of the reupholstery work, highlighting the company's ability to restore and transform a variety of furniture pieces, from family heirlooms to modern sofas, with impressive results. Client feedback repeatedly emphasizes the professionalism and politeness of the staff, along with the ease and efficiency of the pick-up and delivery service. While the exterior appearance of the business office may not be very inviting, clients suggest that the quality of workmanship inside is exceptional, with specific commendations for the attention to detail. Turnaround times are often noted as quick, and the company is credited with exceeding expectations in both product outcome and service speed.
Positive aspects of J&C Custom Upholstery, as indicated by customer reviews, include high-quality craftsmanship, exemplified by the consistent mention of exceptional finish and attention to detail on various upholstery projects. Convenience is a significant highlight, with customers appreciating the smooth pick-up and delivery process that J&C provides. In addition, the company seems to facilitate the decision-making process by offering fabric samples and transparent pricing, which contribute to a stress-free customer experience. The professionalism and politeness of the staff are commended, and the overall value for money is deemed excellent, based on reasonable pricing for the services rendered. Client satisfaction is also reflected in the readiness of customers to recommend the company and their intentions to use J&C's services for future upholstery needs.
Despite the overwhelming positivity, a minor critique surfaces regarding customer communication after pick-up, where a client found it 'extremely hard to contact' J&C. This indicates a potential area for improvement in maintaining consistent communication throughout the service process. Additionally, while not a direct reflection on the quality of work, some clients remarked on the lack of storefront appeal, noting a discrepancy between the business office's mediocre exterior and the high-quality work and service provided inside. It is worth noting that these negative aspects are outliers in a sea of positive feedback, suggesting they are not indicative of the typical customer experience.
Yes, J&C Custom Upholstery provides a convenient pick-up and delivery service for the furniture, which has been positively noted in customer reviews for its efficiency.
Yes, potential customers can expect to receive pricing information promptly after providing details about their upholstery needs, as observed from customer experiences.
J&C assists clients in selecting the right fabric by sending samples and offering custom options, ensuring the final results align with customer visions.
Quality furniture is made to last but sometimes fabric isn’t. Re-upholstery will make your sofa, chairs, ottoman, etc... feel and look like brand new!!
