Featured review

As of Mar 14, 2024, 4048 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Hawx Pest Control's customer reviews analysis

Reviews of Hawx Pest Control depict a mixed overall company reputation. Positive assessments center on the effectiveness of the pest control treatments and the professionalism and knowledgeability of staff members such as Paul, Jacoby, James Wilson, Michael, and Kaleb. Clients often note the thoroughness of the service and the informative nature of the technicians, ultimately leading to satisfactory pest eradication. However, a key concern among negative reviews is the company’s approach to contract management. Customers have expressed dissatisfaction with the lack of clear communication regarding contract obligations, difficulty in scheduling services, and hefty cancellation fees, highlighting a potential issue in Hawx Pest Control’s customer service and operation policies. Instances of unexpected visits with insufficient notice and unresponsiveness to follow-ups have also been cited, undercutting the perceived value of services provided. Such concerns create a dichotomy in the customer experience, contrasting positive outcomes with operational frustrations.

Positive Feedback

Customer testimonials commend specific employees like Paul, Jacoby, James Wilson, Kaleb, and Michael for their exceptional service at Hawx Pest Control. Reviewers are struck by the friendly and professional demeanor of the staff, along with their expertise in pest control. Clients particularly appreciate the educational aspect provided by technicians, which enhances understanding and confidence in the treatment process. Positive reports on the effectiveness of the services abound, with customers noting significant reductions in pests such as silverfish, spiders, mites, ants, cockroaches, bed bugs, fleas, and rodents, often emphasizing a resulting increase in the quality of their home environment. The apparent reliability and thoroughness demonstrated by Hawx technicians in their work also add to the company's favorable qualities as observed from customer feedback.

Concerns and Threads

Critical reviews for Hawx Pest Control focus mainly on issues related to contractual and service-related matters. Customers have expressed clear dissatisfaction with the perceived lack of transparency about contract terms, particularly concerning binding agreements and high cancellation fees. The scheduling process is another pain point, with reports of difficulty in securing appointments, especially toward the end of contract periods, leading to concerns about deliberate delays. Unexpected and inconvenient service visits, often citing a mere 5-10 minutes of notice if any, and insufficient follow-up attempts contribute to customer frustration. Such operational hurdles have led some clients to highlight more negative experiences with Hawx, even pointing towards more favorable experiences with competitors, which could potentially deter prospective clients.

Frequently asked questions about Hawx Pest Control

Does Hawx Pest Control require a contract for service?

Yes, according to customer reviews, Hawx Pest Control typically requires a contract for their services. Customers have mentioned that these contracts might include terms that are not clearly communicated upfront, particularly regarding cancellation fees and the duration of the obligations.

Can customers expect advance notice for service appointments from Hawx Pest Control?

The experience seems to vary among customers; some reviews indicate that Hawx Pest Control may not consistently provide advance notice for service appointments, potentially resulting in service being conducted in the customer's absence or causing scheduling conflicts.

Are Hawx Pest Control technicians knowledgeable and effective in pest treatment?

Positive reviews frequently note that Hawx Pest Control technicians have been praised for their knowledge, professionalism, and effectiveness in treating various types of pest infestations, leading to successful outcomes and enhanced customer satisfaction.

Recent customer reviews and testimonials for Hawx Pest Control

Elizabeth Richard

1-Star

6 days ago

Edit: To customers please know I was not informed this was a contract and I couldn't cancel until a year later. This is why this was such a problem. Thankfully I do not have major bug problems in my home so if I had been told I would've never signed up. So I have this company back in August 2023. I was working on under a grant funded program that unfortunately ended and grant was not renewed. I reached out to the company due to losing my employment and asked about a way to end the service. That is when I was informed that it would be a cancelation fee of 199. I asked if there was any way to waive it because I am a single mother with two children (a toddler that is 2 which of course comes with daycare cost because if I find a job I would need to ensure I could cover the cost). When it comes to customer service this is definitely not the company that provides it. I absolutely regret answering the door and signing with them because I would have had less issues with another company. (which I have in fact used and didn't have any issues using-Reed Pest Control was amazing. No complications and affordable. Let me know if you need the phone number)

steven schreck

1-Star

2 days ago

No matter what you do you will be cheated. Under the one year contract, Hawxs will not schedule the final service appointment until after the contract is up. I scheduled the appointment before the one year contract was up, They said the soonest they could come would be the week after the one year. By canceling the service on the anniversary date, they cancelled the appointment even though it was technically already paid for. They said if I kept the appointment they would charge another month.

Robert Burns

1-Star

a week ago

Friendly staff, especially Paul. He is extremely knowledgeable about the services they offer and how each service would benifit me. I live on a farm so of course I have all types of bugs and rodents but thanks to him I’m bug free in or around my house and garage where I was infested with silverfish, spiders, mites, ants cockroaches and bed bugs. Even the fleas are gone. All I can say is WOW. This is a must have service for people who are tired of insects ruining your backyard outings or get togethers. Thank you for your expertise and awesome customer support Paul. Looking forward to a long relationship with Hawx smart pest control. If I could give this man a 20 ⭐️ review still wouldn’t do him justice. Great product outstanding customer service can’t say it enough.

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Hawx Pest Control Reviews Summary

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Featured review

Hawx Pest Control's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Hawx Pest Control

Does Hawx Pest Control require a contract for service?

Can customers expect advance notice for service appointments from Hawx Pest Control?

Are Hawx Pest Control technicians knowledgeable and effective in pest treatment?

Recent customer reviews and testimonials for Hawx Pest Control

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Overall Rating

About Hawx Pest Control