Edit: To customers please know I was not informed this was a contract and I couldn't cancel until a year later. This is why this was such a problem. Thankfully I do not have major bug problems in my home so if I had been told I would've never signed up. So I have this company back in August 2023. I was working on under a grant funded program that unfortunately ended and grant was not renewed. I reached out to the company due to losing my employment and asked about a way to end the service. That is when I was informed that it would be a cancelation fee of 199. I asked if there was any way to waive it because I am a single mother with two children (a toddler that is 2 which of course comes with daycare cost because if I find a job I would need to ensure I could cover the cost). When it comes to customer service this is definitely not the company that provides it. I absolutely regret answering the door and signing with them because I would have had less issues with another company. (which I have in fact used and didn't have any issues using-Reed Pest Control was amazing. No complications and affordable. Let me know if you need the phone number)