HalloweenCostumes.com presents a mixed reputation based on customer reviews. Positive experiences largely revolve around the company's selection, notably in plus-size offerings, and the quality of the costumes, which have led to repeat purchasing behavior and customer satisfaction in terms of accurate sizing and the enjoyment derived by both adult customers and children. Customer service is frequently highlighted as helpful, quick to resolve issues, and efficient, even for international customers, which enhances the company’s reputation as customer-centric. However, there are notable criticisms, including a restocking fee of 18% for returns that is not prominently disclosed and some logistical mistakes with shipments and customer service communications that have led to frustration and the potential for lasting negative impressions.
Yes, HalloweenCostumes.com applies an 18% restocking fee on returned items, which may not be prominently stated. You will also be responsible for arranging and covering the costs of the return shipment.
Customers have reported that the costumes, particularly plus-size options, are true to size. It's advisable to order your actual size rather than sizing up.
The customer service team at HalloweenCostumes.com is noted to be helpful and prompt in resolving such issues, including refunding payments for lost parcels swiftly or sending replacements in a timely manner.
