HalloweenCostumes.com presents a mixed reputation based on customer reviews. Positive experiences largely revolve around the company's selection, notably in plus-size offerings, and the quality of the costumes, which have led to repeat purchasing behavior and customer satisfaction in terms of accurate sizing and the enjoyment derived by both adult customers and children. Customer service is frequently highlighted as helpful, quick to resolve issues, and efficient, even for international customers, which enhances the company’s reputation as customer-centric. However, there are notable criticisms, including a restocking fee of 18% for returns that is not prominently disclosed and some logistical mistakes with shipments and customer service communications that have led to frustration and the potential for lasting negative impressions.
HalloweenCostumes.com has garnered positive feedback for its costume quality, particularly in adult categories and for offering accurate plus-size options. The company's costume selection elicits satisfaction from customers, who express happiness with their purchases, and children who adore their costumes. Repeated commendations for customer service, which is described as excellent, kind, and responsive, contribute to a sense of reliability, particularly in resolving issues such as lost parcels or missing costume items. Efficient international delivery and a rewards system also add to the company's appeal, with special mention of the user-friendly experience when contacting support.
Among the negative aspects of customer experiences with HalloweenCostumes.com, the most significant is the 18% restocking charge for returns, which is perceived as hidden in the fine print, leading to customer displeasure. The requirement for customers to arrange and pay for their own returns further exacerbates this dissatisfaction. There have also been incidents of logistical errors such as sending incorrect items or initial parcels getting lost, although these were rectified eventually. Some reviews point to instances of less-than-satisfactory interactions with customer service representatives, with one customer reporting persistent and unwanted communication resulting in a negative experience that tainted their perception of the company.
Yes, HalloweenCostumes.com applies an 18% restocking fee on returned items, which may not be prominently stated. You will also be responsible for arranging and covering the costs of the return shipment.
Customers have reported that the costumes, particularly plus-size options, are true to size. It's advisable to order your actual size rather than sizing up.
The customer service team at HalloweenCostumes.com is noted to be helpful and prompt in resolving such issues, including refunding payments for lost parcels swiftly or sending replacements in a timely manner.
