Dawn rated OptiContacts.com 5 stars

2024-01-17 18:18:19 +00:00

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I have received wonderful customer service. Through the years, only once I didn't receive my contacts as expected. I'm not sure what actually happened, but upon calling, a kind woman looked into the hold up. I was informed there was a problem with USPS shipping. I never received the "lost" package, but regardless, a box of contacts was expedited to me via FedEx at no extra cost, and I recieved the contacts in two days.

Camily Toscano rated OptiContacts.com 5 stars

2024-01-18 02:48:13 +00:00

I’ve been ordering from OptiContacts for a few years now, they have the best price on the market for the contacts I use. I accidentally ordered the wrong prescription and they handled the situation perfectly! One easy and quick phone call later , they sent me the return label and got the correct prescription on order!

Jo rated OptiContacts.com 5 stars

2024-01-18 02:48:13 +00:00

My prescription was written in negative power instead of positive power by the technician at my doctor's office. When I received my contacts they were completely wrong for me. The kind, knowledgeable person (Alexandra?) I spoke to at OptiContacts customer service spent a great deal of time explaining why my prescription was incorrect and then called my doctor's office to get it corrected. She followed up and told me that my contacts would be replaced with the correct prescription. I can't say enough about the customer service I received! I've already shared this story with all of my friends who wear contacts so they, too, can try OptiContacts.