Goodman's Landscape Maintenance, LLC has built a varied reputation over the years with feedback ranging from high praise for its professionalism, thoroughness, and quality of work to some recent concerns about service standards and customer relations. A number of positive testimonies highlight Goodman’s capacity to handle substantial, complex projects and provide meticulous customer service. Experiences such as a complete yard overhaul, intricate landscaping jobs for residential and commercial properties, and prompt resolution of a customer's complaint after an accident indicate strong operational processes and an ability to deliver to customer satisfaction. However, some recent reviews indicate potential issues with consistency, as a long-time customer observed a decline in the quality of general maintenance and customer service, indicating possible changes in crew leadership or company policies.
Key positive aspects of Goodman’s Landscape Maintenance, LLC from customer reviews include their professionalism and punctuality, with staff being described as thorough and hardworking. Clients appreciate the high quality of work in projects that range from complex landscaping installations to regular maintenance tasks. There's specific commendation for the company's responsiveness and attention to detail, particularly by the owner, David Goodman. The willingness to take the time to understand customer needs and the capacity to personalize services to individual preferences is also appreciated. Instances such as Goodman's handling of an unfortunate off-site incident with promptness and integrity further add to the perceived trustworthiness and customer service excellence of the company.
While many reviews reflect a positive image of Goodman's Landscape Maintenance, LLC, there are significant concerns raised about recent service quality and customer interactions. A long-term client mentioned a noticeable decline in the standards of yard clean-up and general maintenance, pointing to a potentially problematic change in crew leadership. The reported use of quick, ineffective methods and an inclination towards upselling rather than addressing concerns could indicate a shift in company focus that's misaligned with customer expectations. Additionally, complaints about unresolved issues, such as the failure to address a specific problem with irrigation even after repeated service calls and a dispute over service fees, hint at customer service lapses and communication gaps that negatively affect the overall customer experience.
Yes, Goodman's Landscape Maintenance offers custom landscaping services and has been noted for successfully handling personalized projects and complex installations, including residential and commercial properties.
Goodman's appears to be responsive to customer complaints and shows a willingness to resolve issues promptly, such as in the case where an owner cooperated fully to address accidental damages caused by the company's driver.
Goodman's has received both long-term and recent positive feedback for regular maintenance services. However, some clients have noted a decline in quality, so it's recommended to discuss your expectations clearly and to consider regular evaluations of maintenance work.
Serving Residential, HOA, Commercial & Industrial properties in the North Valley since 1984, Goodman's has developed a reputation for dependability, integrity and the kind of good old fashioned customer service you seldom enjoy these days from other landscaping companies. For all of your Landscape and Yard Care needs, rely on Goodman's to listen, react and communicate.Goodman's services include scheduled yard care maintenance, general clean ups, tree services, irrigation and lighting system repair and installation, seasonal flower installation, winter and summer lawn renovation, landscape construction services.
