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Spruce Garden Services Reviews Summary

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Lawn Care | Edinburgh

Unit 33, Castlebrae Business Centre, 40 Peffer Pl, Edinburgh EH16 4BB

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Spruce Garden Services?

As of Apr 23, 2024, 27 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Spruce Garden Services's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

completely transformed everything

Very professional job

great job and we are very pleased

could not be more delighted

Did a great job

very efficient, and seemed enthusiastic

very covid safe

completed the work as agreed

great job of tidying up

Total transformation

About this report

This report was produced by Trustguide on Apr 23, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 23, 2024
Last updated
April 23, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Spruce Garden Services's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Spruce Garden Services

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Spruce Garden Services's customer reviews analysis

The overall reputation of Spruce Garden Services, as echoed by the latest reviews, indicates a strong positive sentiment among its customers. Clients consistently praise the professionalism, knowledgeability, and work ethic of the team members, from the initial consultation with Craig to the execution of tasks by Micky, Flynn, and the rest of the crew. The team's ability to transform neglected gardens into well-tended, aesthetically pleasing spaces is frequently commended, further highlighting their skills in both maintenance and landscaping. The company appears to offer a comprehensive range of services including tidy ups, landscaping, fencing, and garden design, each receiving ample positive feedback. Customers appreciate the clear communication, timely execution of projects, and adherence to agreed-upon designs and quotes. The mention of competitive pricing, alongside the consistent delivery of outcomes that meet or exceed expectations, suggests the company aligns value with quality. While reviews are predominantly complimentary, the lack of critical feedback in the provided dataset doesn't allow for a thorough assessment of any negative aspects, suggesting either an absence or an underrepresentation of such experiences.

Positive Feedback

Customers of Spruce Garden Services express notable satisfaction with various positive aspects of their experience. Among these, the tidiness and transformation achieved in garden spaces have been emphasized, with detailed services like pruning, weeding, and landscaping leading to highly regarded results. Professionalism is a recurring theme; the staff is described as knowledgeable, friendly, and hardworking, which indicates a commitment to customer service. The company's efficiency in execution, despite challenging conditions like heavy rain, and proactive communication are also commendable elements. Moreover, Spruce Garden Services' ability to provide customized, creative solutions for different types of spaces, including those with historical significance, demonstrates a high level of expertise and a willingness to cater to specific customer needs. The provision of accurate and fast quotes, as well as the completion of work without leaving any mess, further strengthens the positive perception of their operation.

Concerns and Threads

The dataset provided lacks sufficient critical feedback, making it challenging to identify key negative aspects of customer experiences with Spruce Garden Services. The overwhelmingly positive nature of the reviews may indicate a high level of customer satisfaction or could be indicative of selective reporting. Without additional negative reviews, it is not possible to draw meaningful conclusions about potential areas of improvement or consistent issues faced by customers. To provide prospective customers with a fully informed picture, a broader and more balanced set of reviews that capture different customer experiences would be beneficial.

Frequently asked questions about Spruce Garden Services

What range of services does Spruce Garden Services offer?

Spruce Garden Services provides a wide array of gardening solutions, including garden tidy ups, landscaping, custom fencing, garden design, yard work, maintenance of trees and bushes, as well as building replacement patios and tricky retaining walls. They're known for their ability to adapt to various garden spaces and requirements.

Can Spruce Garden Services handle specialized or custom projects?

Yes, the company has demonstrated an ability to undertake specialized projects, such as creating a green space in compliance with the requirements of listed buildings. They are receptive to providing custom designs, creating quotations accordingly, and seeing the project through to completion while maintaining clear communication with the client.

How does Spruce Garden Services ensure customer satisfaction?

Spruce Garden Services ensures customer satisfaction through detailed initial consultations, offering helpful suggestions, providing clear and competitive quotes, and maintaining high standards of professionalism during execution. They focus on being punctual, leaving sites tidy, and ensuring the final results align with the agreed terms and customer expectations.

Recent customer reviews and testimonials for Spruce Garden Services

Spruce Garden Services
Julie Odell
5-Star
a month ago
Spruce Garden Services came and gave our front and back gardens a really good tidy up...Craig came to see the garden first and give us a quote and made some great suggestions as to what could be done. Our garden was looking very overgrown and neglected and Micky and Flynn completely transformed everything making it look so lovely and tidy! They pruned various plants, weeded loads, cut back branches, re potted a plant, cleared all the leaves and moss and did an AMAZING job. Both Flynn and Micky worked so hard all morning, they were super friendly and very knowledgeable too. Our unkempt and untidy garden is looking so clear, tidy and loved again! They took away all the garden trimmings and gave everything a really good sweep at the end. Thank you so so much Flynn and Micky and all at Spruce Garden Services, we were so impressed by everything you did from the initial call from the office, to Craig coming to give us a quote, to Micky and Flynn doing the work and the friendly staff at the office that we spoke to too! Fab teamwork, great service and a super price too! We will definitely use you again and will certainly recommend you to our friends if they are looking for a fabbie gardening service! I have added some before and after photos! Thanks again!
Spruce Garden Services
Nicola Roseman
5-Star
2 months ago
Great service, the team came out and assessed what needed to be done - gave me a couple of different options and then the new fence was custom made and installed on-site. Very professional job, and they left no mess either! Throughly recommend Spruce.
Spruce Garden Services
Rod MacRae
5-Star
a week ago
Spruce Garden Services/Puzzled Monkey Landscaping repaired/rebuilt 18m of our wooden garden fence in March. The team carried out the work in atrocious conditions where it rained Ed heavily every day. They did a great job and we are very pleased with the finished fence. The team were very helpful, polite and hard working. Would not hesitate to recommend them.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
27
reviews
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Average
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Poor
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