This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Helping Hawns?
As of Apr 23, 2024, 16 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Helping Hawns's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
Fantastic service
first class
very good company
Good quality fencing
very happy with the service
done a great job
professional job done
Quick and affordable
carried out the job so efficiently
Incredibly poor level of customer service
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Created by
Trustguide
Published on
April 23, 2024
Last updated
April 23, 2024
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As of Apr 23, 2024, 16 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Overall, Helping Hawns has built a strong reputation for providing prompt and professional services, primarily in fence installation and landscaping. Customers consistently praise the company's efficiency and quality of workmanship. 'Promptness' and 'professionalism' emerge as recurring themes, with customers reporting same-day quotes and diligent executions. High standards are attributed to the team, led by Alan, and customer satisfaction is frequently linked to their punctuality, attention to detail, and cleanliness after job completion. Alan himself is cited for being reliable—a trait that customers value immensely. However, one review cited a severe concern with customer service and failure to meet commitments in lawn maintenance services, which signals a potential inconsistency in service quality or communication issues that could be isolated but might affect the company’s overall reputation if not addressed.
Positive Feedback
The majority of the customer feedback for Helping Hawns identifies several key positive aspects. The company's swift response to service requests, including same-day quotes, is frequently mentioned, along with timely completion of tasks such as fence installation, power washing, and landscaping. The work quality is often described as 'high standard' and 'first class,' indicating a consistently positive delivery on operational fronts. Customer experiences highlight the professionalism of Alan and his team, who are not only applauded for their work ethic but also their courteousness during service delivery. A recurring sentiment is the company’s reliability and the pride taken in their work, which bolsters clients' willingness to recommend Helping Hawns to others. Lastly, the after-service cleanup and maintenance work, such as grass cutting, are valued conveniences that contribute to the positive perceptions of the company.
Concerns and Threads
While most reviews for Helping Hawns are positive, there is a notable exception that casts a shadow on their customer service quality. A review mentions an 'incredibly poor level of customer service,' specifically referring to the lapse in meeting promises about the frequency of grass cutting. Additionally, the owner is described as 'incredibly unhelpful,' which is in sharp contrast to other reviews. This kind of negative feedback suggests that there may be inconsistencies in service delivery or misunderstandings about service agreements. For potential customers, this could be a concern, particularly in the ongoing, regular services such as lawn maintenance where reliability and regularity are crucial for customer satisfaction.
Frequently asked questions about Helping Hawns
How quickly can I expect Helping Hawns to respond to a service request?
Customers have reported that Helping Hawns is very responsive, often providing same-day quotes for services such as fence installation.
Does Helping Hawns ensure cleanliness and tidiness post-completion of work?
Yes, reviews frequently commend Helping Hawns for their cleanliness and for leaving no mess once the job is done.
Are there any noted concerns about the services provided by Helping Hawns?
Although most reviews are positive, there has been an instance of dissatisfaction reported with the lawn maintenance service and customer support, suggesting a possible area for the company to improve upon.
Recent customer reviews and testimonials for Helping Hawns
Emma Young
5-Star
2 weeks ago
Fantastic service from helping hawns. Alan came out the same day I phoned to quote for a new fence and the work was completed the following week! Very professional, the team came prompt in the morning and worked all day to finish it. Would highly recommend.
Morag McGown
5-Star
a year ago
Alan was first class! I got a new fence, side of house replaced with stones and decking and paths power washed. Really delighted with quality and standard of work. Would highly recommend.
Graham Hogg
5-Star
2 years ago
Alan and his team power washed our path and re-sanded it and it is looking as good as new. He also built a new fence the length of our path and we are thrilled with it. Helping Hawns is a very good company to deal with and very reliable. Alan made arrangements to start work at our home and he arrived when he said he would and worked very hard till the job was done. We definitely would recommend this company.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Honest, Reliable Service - For All Your Gardening Services, Garden Maintenance, Fencing, Decking, Pressure Washing ,Total weed control- nae Joab too wee
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