Ena Salon Reviews Summary

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Hairdressers | London

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5 Great Queen St, London WC2B 5DG

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Ena Salon?

As of Mar 13, 2024, 1129 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Ena Salon's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 17, 2024
Last updated
March 13, 2024

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Ena Salon's customer reviews analysis

Ena Salon has garnered an impressive reputation as evidenced by a collection of positive customer testimonials, each providing a glimpse into the clientele's experiences. Patrons frequently commend the attentiveness, professionalism, and friendliness of the staff, with particular praise directed toward individual stylists such as Monica, Paul, Lucas, Tommy, Rita, Francesca, and Harriet. The salon's ambiance and cleanliness are repeatedly highlighted, contributing to a sense of luxury and comfort. Stylists’ technical prowess, especially in understanding and caring for diverse hair types, is a recurring theme. Further enhancing the salon's standing is the personalized approach to hair care, with customers expressing satisfaction in receiving tailored advice and results that align with their hair goals. Despite the overwhelmingly supportive comments, the data set provided lacks negative customer feedback, which is necessary for a fully balanced evaluation of the salon's service quality.

Positive Feedback

At the heart of Ena Salon's positive customer feedback is the exceptional skill and attention offered by its stylists. Customers like Aimee and those with curly hair have been thrilled with the transformation of their hair, noting the technicians' ability to understand and enhance their natural hair type. The salon's environment receives considerable praise, with its ambiance, aroma, and cleanliness contributing to a holistic experience of luxury. Customer service also plays a significant role in client satisfaction, with staff offering warm welcomes, good conversation, and praise that extend beyond the service itself. The expertise demonstrated in treatments, the ability to communicate effectively in multiple languages, and the provision of personalized hair advice and styling tips are additional aspects that resonate positively with the salon’s clients.

Concerns and Threads

While the reviews provided are overwhelmingly positive, there is an absence of critical feedback within the data set. Negative aspects cannot be identified or analyzed due to the unavailability of such comments in the reviews presented. This absence prevents a fair assessment of any potential areas where Ena Salon may need to improve, as client dissatisfaction, if any, has not been articulated or documented here. Without a more diversified range of customer experiences that include less satisfied voices, the analysis remains one-sided, offering an incomplete picture of the overall customer experience at Ena Salon.

Frequently asked questions about Ena Salon

Can Ena Salon accommodate specific hair types or styles?

Yes, based on customer reviews, stylists at Ena Salon are well-versed in catering to a variety of hair types, including curly hair, and are adept at providing style-specific advice and treatments.

Do Ena Salon staff provide personalized hair care advice?

Yes, customers have expressed that stylists not only provide personalized cuts and styles but also offer valuable advice on hair care and maintenance.

Is Ena Salon suitable for clients seeking a luxurious salon experience?

Absolutely, many reviews highlight the luxurious ambiance, quality of service, and professionalism at Ena Salon, making it suitable for those seeking an upscale hair care experience.

Recent customer reviews and testimonials for Ena Salon

Ena Salon
Rizzy Edts Media
5-Star
a month ago
My boyfriend brought me here for a surprise cut, i can honeslty say i felt like absolute royalty. All the staff here are amazing, Monica especially. She talked me through the process and i put my full trust in her and she did not dissapoint. My hair has never felt so good. Thanks again :) Aimee xx
Ena Salon
Theo Constantinou
5-Star
a week ago
Wow Wow Wow. I am a practitioner myself and clinic owner. I have had treatments all over the world with the very best therapists, healers and practitioners but let me tell you, Paul is up there with the very best. His anatomical understanding, palpation and cranial skills are phenomenal. Paul is not your ordinary Osteopath and i urge everyone to see him at some point. Secondly, a special thank you to Ena Salon. There is an incredible ambience within the building, from top to bottom and The staff are super friendly and professional. Highly recommend.
Ena Salon
Jaremdi Wati Longchar
5-Star
3 months ago
Very pleased with my first experience here. Lucas did such a lovely job on my hair. Very patient and took his time getting to know what I'd like with my haircut and how I'd like to style it. Gave some great hair advice as well. Very happy with my fresh new look. Thanks Lucas and the Ena salon team!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ena Salon's customers had a positive experience.

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Ena Salon

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
1129
reviews
Excellent
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About Ena Salon

Hairdressers

Effortlessly elegant, Ena Salon Hair and Beauty is nestled in the heart of Covent Garden. Situated in a sprawling Georgian townhouse, luxury and sustainability seamlessly combine neutral, clean living luxury with an opulent approach to up-cycling.

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