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Elegant Outdoor Designs

Elegant Outdoor Designs Reviews Summary

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Landscape Gardeners | Chicago, IL

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8745 W Higgins Rd Suite 110, Chicago, IL 60631, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Elegant Outdoor Designs?

As of Mar 13, 2024, 26 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Elegant Outdoor Designs's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 9, 2024
Last updated
March 13, 2024

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Elegant Outdoor Designs's customer reviews analysis

Reviews of Elegant Outdoor Designs, particularly those of Brian Awad and his team, largely reveal a strong reputation characterized by commitment, professionalism, and responsiveness. Customers appreciate the attention to detail and the quality of the work delivered. The design aspect, especially the 3D modeling, is repeatedly praised, which indicates a high level of satisfaction with the visualization and planning stage of projects. Evidently, Brian's upfront approach regarding budget and realistic outcomes is well-regarded, aligning expectations with the scope of work. However, there are instances of initial miscommunication in design proposals, which, while rectified through follow-up and adjustments, points to the need for clarity in initial client engagements. The use of an online portal for project oversight and communication is a recurrent positive aspect, enhancing the overall customer experience. The team's ethical work practices, use of 'green' equipment, and the visible transformation in before-and-after comparisons are also recurrently highlighted. The few negative experiences mentioned appear to be exceptions, often resolved through direct follow-up and tailored solutions.

Positive Feedback

Elegant Outdoor Designs, under the direction of Brian Awad, consistently receives recognition for professionalism, promptness, and quality of work. Brian’s dedication to creating detailed and well-received garden exhibits has been notable. The company’s ability to utilize technology efficiently, like the easy-to-use online portal for project management, is a significant positive aspect that resonates well with clients, offering convenience and continuity. Customers are pleased with the meticulous attention given to lawn care, the use of high-quality and eco-friendly equipment, and the quick and proactive response to service requests. The team's craftmanship and personalized consideration—such as working within budget constraints and tailoring designs to customer desires—enrich the service experience, leading to high satisfaction and intent for future collaboration.

Concerns and Threads

Despite the plethora of positive feedback, Elegant Outdoor Designs is not without its critiques. Notably, there have been instances of initial misunderstandings in design proposals, leading to client disappointment. Such incidents underscore the criticality of clear communication and comprehensive understanding of client needs during the preliminary stages of a project. Additionally, while resolution and adaptation to feedback are typically observed, the occurrence of such missteps suggests the necessity for improved initial consultative processes. Furthermore, there is no explicit mention of issues related to project costs, hidden fees, or post-service support, indicating either the absence of such problems or an oversight in customer reviews.

Frequently asked questions about Elegant Outdoor Designs

Can I see a visual design of my landscaping project before work begins?

Yes, Brian and his team at Elegant Outdoor Designs specialize in creating detailed 3D design models, allowing you to visualize your project before commencement.

Does Elegant Outdoor Designs provide regular updates during the project?

Elegant Outdoor Designs offers an online portal where you can receive progress updates, manage scheduling, and communicate directly with the team throughout the duration of your project.

How does Elegant Outdoor Designs handle budget concerns?

Brian Awad takes a straightforward approach and discusses budget constraints upfront. The team works with clients to adjust designs and contract terms to meet both financial limitations and desired project outcomes.

Recent customer reviews and testimonials for Elegant Outdoor Designs

Elegant Outdoor Designs
Tony Abruscato
5-Star
4 years ago
We had the opportunity to work with Awad Landscapes as an "official builder" of the 2019 Chicago Flower & Garden Show. Brian Awad was dedicated to presenting a quality garden exhibit and was very detail oriented. The garden they created was very well received by the attendees of the show, which demonstrated ways for homeowners to improve their green space while still providing a space to be enjoyed by the entire family.
Elegant Outdoor Designs
Kevin Stroud
5-Star
5 years ago
Brian and his crew did a fantastic job with our yard. We installed artificial turf, new paver walkway, as well as some shrubs and a tree. The crew was very professional, honest and prompt. The online portal for showing progress, scheduling and so on is easy and convenient! Highly recommend Brian Awad!
Elegant Outdoor Designs
Chad Keuneke
5-Star
3 years ago
After purchasing a home we decided to add a patio and landscaping to the backyard. Brian came out to discuss a design plan and the 3-D design was fantastic. Starting from that design we worked what we could into our budget and work began. Brian's team did a great job, everyone was very professional and all worked hard. The project finished in the time expected, even with significant periods of bad weather preventing work. We now have an amazing outdoor entertaining area and are thrilled with our new yard!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Elegant Outdoor Designs's customers had a positive experience.

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Elegant Outdoor Designs

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
26
reviews
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About Elegant Outdoor Designs

Landscape Gardeners

Elegant Outdoor Designs, Inc specializes in creating well-designed outdoor living experiences that enhance the use, enjoyment, and value of your home — and are inspired for your lifestyle.- Landscape- Artificial Turf- Hardscapes- Snow Plowing and Salting

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