Detroit Axle Reviews
Rated 1.7 based on 33 Reviews
Online Stores in US
Eight Mile Road 2000 Ferndale 48220 US
Published on
January 18, 2024
Last updated
July 10, 2025
The overall reputation of Detroit Axle as discerned from the recent customer reviews presents a mixed image, appearing skewed towards a negative perception of both product quality and customer service. Recurring themes point to dissatisfaction with the longevity and durability of parts, with multiple customers asserting that their products failed sooner than expected, in direct contrast with OEM standards. Skepticism about product reliability is echoed through warnings against perceived 'substandard parts'. These concerns over quality are compounded by a largely negative sentiment about customer service experiences, marked by reports of incorrect shipments, unprofessional interactions, and challenges in receiving refunds or appropriate compensation for mistakes. There is, however, a mention of satisfactory product quality and customer service resolution, which does indicate that experiences with Detroit Axle are not universally negative, but such instances seem less frequent in this sampling of reviews.
According to customer reviews, some report that Detroit Axle parts may not match OEM longevity and durability. It is advisable to carefully evaluate product descriptions and customer feedback when considering their parts as an alternative to OEM.
There are customer indications that Detroit Axle's warranty process can be less than satisfactory, with additional shipping costs despite a warranty claim. It's recommended to clarify warranty terms and potential additional costs before purchasing.
If incorrect parts are received, it is suggested to contact Detroit Axle customer service immediately. While experiences vary, it is possible to negotiate return shipping costs and seek refunds or exchanges, as evidenced by some customer interactions.
