The overall reputation of Detroit Axle as discerned from the recent customer reviews presents a mixed image, appearing skewed towards a negative perception of both product quality and customer service. Recurring themes point to dissatisfaction with the longevity and durability of parts, with multiple customers asserting that their products failed sooner than expected, in direct contrast with OEM standards. Skepticism about product reliability is echoed through warnings against perceived 'substandard parts'. These concerns over quality are compounded by a largely negative sentiment about customer service experiences, marked by reports of incorrect shipments, unprofessional interactions, and challenges in receiving refunds or appropriate compensation for mistakes. There is, however, a mention of satisfactory product quality and customer service resolution, which does indicate that experiences with Detroit Axle are not universally negative, but such instances seem less frequent in this sampling of reviews.
Among the customer reviews, there are a few instances that shed a positive light on Detroit Axle's service and product quality. One customer acknowledged that the brake pad and rotor kit for a 2015 Taurus SHO looked great and the pads seemed acceptable. Another customer expressed satisfaction with the front control arms for a 2013 Honda Pilot, affirming the quality of the parts received. A highlight within the feedback includes an appreciation for customer service in one case, where the representative, Sal, is credited for assisting effectively with a return and exchange due to an incorrect order, even contributing to the return shipping cost. This evidence of goodwill and attention to customer care, though not as common in the reviews provided, suggests that Detroit Axle is capable of delivering a positive customer experience.
The negative feedback for Detroit Axle predominantly revolves around two key aspects: product quality and customer service. Several customers experienced early failure of suspension components and strut assemblies, questioning the durability compared to OEM parts. Reports of incorrect or incomplete shipments, such as missing critical safety components for installation, or sending wrong parts have contributed to the frustration. Additionally, there are complaints about a perceived lack of transparency and accountability in addressing shipping issues, such as packages reported as delivered but not received by the customer. Further exacerbating customer irritation, some reviews reflect poor communication and dismissive attitudes from customer service representatives, difficulties in obtaining refunds, and unexpected restocking fees. The presentation of a warranty perceived as inadequate due to costly shipping fees for replacement parts adds another layer to the negative customer experience.
According to customer reviews, some report that Detroit Axle parts may not match OEM longevity and durability. It is advisable to carefully evaluate product descriptions and customer feedback when considering their parts as an alternative to OEM.
There are customer indications that Detroit Axle's warranty process can be less than satisfactory, with additional shipping costs despite a warranty claim. It's recommended to clarify warranty terms and potential additional costs before purchasing.
If incorrect parts are received, it is suggested to contact Detroit Axle customer service immediately. While experiences vary, it is possible to negotiate return shipping costs and seek refunds or exchanges, as evidenced by some customer interactions.
