Featured review

As of Jun 10, 2024, 80 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Complete Landsculpture's customer reviews analysis

Complete Landsculpture possesses a mix of reviews that casts the company in fluctuating lights of reputation. Critical assessments point to significant customer service issues, such as non-responsiveness and lack of follow-through on warranty claims, particularly following employee turnover. A specific complaint included a drawn-out pool remodel project with warranty concerns left unaddressed. On the positive spectrum, instances of high satisfaction showcase the company's professionalism, quality design, skilled project management, and effective collaboration with vendors. Timely project completion and positive post-service reactions, including emergency responses, contribute to the company's favorable image. The varying experience suggests inconsistency, with customer service being a pivot for satisfaction or dissatisfaction. Overall, while project outcomes and craftsmanship quality are praised, the customer experience is marred by communication and service accountability problems, which appears to influence the company's reputation strongly.

Positive Feedback

Positive feedback for Complete Landsculpture frequently cites a high level of professionalism, responsiveness, and attention to detail during the design and execution phases. Project managers like Jeff Ditta and Tim are lauded for their outstanding service and excellent communication throughout the project lifecycle. Customers appreciate the harmonious integration with other vendors, the practicality of breaking projects into manageable phases, and the quick and effective handling of minor issues. Additionally, consistent follow-up and customer care, including emergency assistance not directly related to the primary service, are mentioned as hallmarks of the company's commitment to client satisfaction. Positive experiences with thorough cleanups and satisfaction with the project completion contribute to a strong endorsement for the company's services.

Concerns and Threads

On the downside, Complete Landsculpture's reputation suffers from instances of poor customer service and issues with communication. Customers report frustration over unfulfilled warranty work and an inability to get in touch with the company, which at times leaves them feeling neglected and dissatisfied with the integrity of the company's word. One reviewer depicts a situation where a remodeling project took over a year, with Progressive disappointment in the company's failure to communicate or resolve concerns. Additionally, some customers faced unexpected charges following service completion, highlighting a lack of transparency and shortcomings in pre-service communication and financial agreement.

Frequently asked questions about Complete Landsculpture

What should I expect in terms of communication and project management with Complete Landsculpture?

While many customers praise Complete Landsculpture for excellent communication and project management, there have been reports of communication issues, particularly with follow-up on warranty issues. It's advisable to discuss communication expectations up front and clarify the process for addressing potential future concerns.

Can I expect Complete Landsculpture to handle unexpected issues or problems that arise during the project?

Many reviews express satisfaction with the way Complete Landsculpture has handled unexpected challenges, including providing emergency assistance for issues not directly related to the project. However, it is essential to clarify responsibilities and potential additional costs before the project begins.

Are there any hidden costs or charges that I should be aware of when working with Complete Landsculpture?

Some customers have reported receiving additional bills for services they thought were included, such as fixing broken pipes or sprinkler systems. It's crucial to thoroughly discuss and have a detailed written agreement regarding what services and contingencies are included in the project quote to prevent unexpected charges.

Recent customer reviews and testimonials for Complete Landsculpture

Benjamin McCuistion

1-Star

2 months ago

Been over 1 year now to do a pretty simple pool remodel and add a coupe of gates and a small section of fence to our project. Our project manager left the company and we have been trying to get some warranty issues resolved for over 3 months now and I can’t even get as much as a simple email or phone call from them. I’ll be posting pictures of the before and after from the remodel and I promise it looked 100% better before they did their work. I’ve tried to be patient and I’ve been more than professional in my approach but evidently they don’t care. I’m hesitant to write a review but when a company doesn’t have the common courtesy to simply email me or make a call I tend to assume they have zero integrity. I was raised in a way that you are only as good as your word. Evidently Complete Landsculpture is totally lacking in that area. If you ever get a quote from them I’d highly recommend you run and not walk away. They are the epitome of over promise and under deliver.

Barry Steele

1-Star

7 years ago

We are very pleased with the design, quality and customer service of Complete Landsculpture. Jeff Ditta and team did an outstanding job for us, from the design phase all the way through to installation and clean up. We also had them do a patio concrete extension for us with the same attention-to-detail that went into the landscaping. We just with we could rate them higher than 5 stars!

Kevin D

1-Star

6 months ago

Complete Landsculpture completed work for a home sale for me and I engaged them again to do landscaping on a pool/outdoor space project. Tim, my account manager did a great job explaining the possibilities and steps to achieve our vision. Most importantly he worked well with the other vendors, i.e., pool builder, irrigation, AV. I would certainly use CL again for this type of work.

Read all reviews

Complete Landsculpture Reviews Summary

Trustguide Rating

What do customers say about Complete Landsculpture?

Own this business?

Featured review

Complete Landsculpture's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Complete Landsculpture

What should I expect in terms of communication and project management with Complete Landsculpture?

Can I expect Complete Landsculpture to handle unexpected issues or problems that arise during the project?

Are there any hidden costs or charges that I should be aware of when working with Complete Landsculpture?

Recent customer reviews and testimonials for Complete Landsculpture

Satisfaction Score

Overall Rating

About Complete Landsculpture