Cheetah Cars' overall reputation reflects a mixture of satisfaction and frustration among its customers. Positive aspects include praise for timeliness, communication, and pricing for services, especially relating to airport transfers. However, a significant and recurring theme in the customer feedback is related to reliability issues. Several customers report last-minute cancellations and delayed pickups, contributing to a perception of unpredictability. Issues with customer service responsiveness compound these reliability concerns, particularly when dealing with complaints or requests for refunds. While some customers report excellent experiences and vow to remain loyal, others have lost trust due to the company's failure to meet expectations on critical occasions.
Key positive aspects of Cheetah Cars from customer feedback include excellent service levels, with particular commendation for the driver’s communication and good pricing models. Customers highlight experiences involving efficient airport transfers, flexibility in accommodating pick-up time changes, and the convenience of pre-booking with advance payment. There is also mention of Cheetah Cars' ability to handle extenuating circumstances, such as prompt refunds after a flight delay and accommodative service for customers with children, which showcases a degree of responsiveness and commitment to serving customer needs effectively and compassionately.
The negative aspects of customer feedback for Cheetah Cars focus predominantly on issues of reliability and poor customer service follow-up. Customers expressed frustration with last-minute cancellations, drivers being late for scheduled pickups, and a lack of communication or apology in such instances, which disrupted important events like flights and exams. Furthermore, there are complaints about unaddressed incorrect credit card charges and prolonged silence in response to refund requests. An incident involving an argumentative driver over luggage capacity and the subsequent unfulfilled refund represents a case where service expectations were not properly managed.
Cheetah Cars appears to handle flight delays by offering prompt refunds for cancellations, as experienced by some customers. However, you should contact the company immediately to inform them about the delay and discuss alternative arrangements.
Yes, you can book and pay in advance for Cheetah Cars' services. This has been noted as a convenient and efficient process by several customers.
Customers are advised to contact Cheetah Cars customer service in such instances. However, based on feedback, there might be challenges in receiving timely communication, apologies, or refunds, so consider having alternate transport options available as a backup.
London's Favourite Minicab Service is more flexible than any other London taxi transport provider - transfers can be tailored to meet your bespoke needs. Rides are extremely accessible, vehicles can be booked online, over the phone or through our smartphone app.We use a combination of fixed fares online and over the phone along with a time and distance based matrix to calculate your fare via our app.Why use Cheetah Cars?Great value fares, no surge and upfront fare estimates.
