How reliable is Brightspeed's internet service post-storm or in inclement weather?
Based on customer reviews, Brightspeed's internet service may face reliability issues during and after storms, with some customers experiencing prolonged outages that require multiple technician visits for resolution.
What can I expect from Brightspeed's customer service team when facing service issues?
Customers have reported mixed experiences with customer service. While technicians receive praise for their skill and helpfulness, the customer service team has been criticized for lack of effective communication and efficient problem-solving, often leading to frustrating service calls.
Has the transition from CenturyLink to Brightspeed impacted the quality of internet service?
Some customers have observed a decline in internet performance since Brightspeed acquired CenturyLink, noting slower internet speeds and difficulty streaming during peak hours, suggesting a potential negative impact on service quality.