I have been purchasing 100 roses faithfully every year for the last four. Not to include my random orders throughout the year. I have never came across a polite individual or someone with actual customer service skills. I try to just ignore the terrible customer service I receive yearly because I tell my self it is much easier to deal with it as it is only a one time ordeal. Last year I had to complain to the store owner because it was almost abuse the treatment I received. They changed my representative and I am placing an order for my grandmothers funeral, you’d think they’d give me some mercy based on the facts but omg it is just terrible. It is so hard to explain how terrible they treat their customers because it is more so shocking and mind blowing!! Yesterday, the rep hung up on me as I was asking if he could please send my invoice for the third time of asking. He just speaks to tell you what he needs and then hangs up. Last week he emailed me someone else’s invoice for another order I am placing and I politely brought it to his attention but it was like a nightmare having tot all through that because no one wants to hold themselves accountable and just say oh oops let me send correct one! They’ve been a nightmare overall and I am going to take my time to find someone else. Heard tropical florist might be able to help me and I will definitely look into it asap!