Asia Crafts Inc Reviews Summary

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Gift Shops | Philadelphia, PA

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136 N 10th St, Philadelphia, PA 19107, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Asia Crafts Inc?

As of Jul 16, 2024, 344 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Asia Crafts Inc's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 16, 2024
Last updated
July 16, 2024

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Asia Crafts Inc's customer reviews analysis

Overall, the reputation of Asia Crafts is mixed, with customers praising the selection of cute and fun merchandise, but expressing significant concern over pricing and customer service. A recurring theme in the reviews is the perception of the items being overpriced, with several comparisons suggesting that comparable goods might be available at better rates elsewhere. Examples cited include overpriced pencils and a Hello Kitty item priced significantly higher than online alternatives. Additionally, the store's new spacious location was mentioned positively for enhancing the shopping experience. However, concerns about the store staff's behavior, particularly in terms of surveillance and racial profiling, have tainted the customer experience for a number of reviewers, leading to some dissatisfaction and discomfort during their visits. These issues have evidently impacted the likelihood of some customers returning or recommending Asia Crafts to others.

Positive Feedback

Asia Crafts draws customers with its 'cute' and 'fun' merchandise, featuring a variety of toys and knick-knacks that receive positive feedback for their appeal. The new spacious store location is acknowledged as an upgrade, making it easier for customers to browse the offerings. Cleanliness, organization, and the appealing selection of products are mentioned as merits of the shopping experience at Asia Crafts. The location in China Town also adds convenience for shoppers in the area. Additionally, at least one staff member at the register is noted for being kind and friendly, which suggests that positive customer service experiences are possible at the store.

Concerns and Threads

The customer feedback for Asia Crafts reveals notable dissatisfaction with certain aspects of the business. The most prominent complaint is that the items are overpriced, with several customers pointing out that similar products are available for less money elsewhere. Furthermore, the behavior of the store's staff is a significant concern; with multiple reviews negatively highlighting surveillance, overbearing interactions, and instances of racial profiling. These experiences have caused discomfort and have led some customers to leave without making purchases. Such feedback suggests that these issues are not isolated incidents but might be indicative of a broader customer service problem within the establishment.

Frequently asked questions about Asia Crafts Inc

Are products at Asia Crafts competitively priced?

Several reviews indicate that Asia Crafts' products are considered overpriced by some customers. Shoppers may find similar items at lower prices from other retailers or online.

What is the shopping atmosphere like at Asia Crafts?

Customers report that Asia Crafts offers a selection of cute and fun merchandise within a clean and organized store. However, there are concerns about overbearing staff and uncomfortable interactions, including racial profiling.

Is the staff at Asia Crafts welcoming and attentive?

Feedback on staff attentiveness at Asia Crafts is mixed. While there are mentions of friendly and kind interactions, several reviews report negative experiences, including surveillance and racial profiling, that question the welcoming nature of the staff.

Recent customer reviews and testimonials for Asia Crafts Inc

Asia Crafts Inc
Sachy Trinidad
4-Star
2 months ago
Super cute store but extremely overpriced, a pencil should not cost almost 15 dollars 😭. I really liked their monopoly options they seemed cool!
Asia Crafts Inc
RITA LIN
4-Star
3 months ago
Cute stuff but overpriced , better luck at 5 below for hello kitty merch 😬
Asia Crafts Inc
Mike Mill
4-Star
2 weeks ago
The other negative reviews are spot on. The old lady that monitors the floor is overbearing and they racially profile the clients. She watched us the whole time and came up with a basket for my 3 small boxes of incense which I didn’t need or ask for. Prices are inflated and items are definitely not authentic. I recommend Temu much more highly for similar items. The woman at the register was kind and friendly, only good thing about the store.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of Asia Crafts Inc's customers had a positive experience.

Positive
30%
Neutral
10%
Negative
60%
More details
Asia Crafts Inc

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
344
reviews
Excellent
Good
Average
Fair
Poor
More details

About Asia Crafts Inc

Gift Shops
Family-owned since 1991, Asia Craft is a go-to Chinatown shop for all things sweet and cute!
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