ALS Carpet & Upholstery Cleaning Ltd has, on the whole, a positive reputation as reflected in the customer reviews provided. The majority of feedback emphasizes prompt and efficient service, with a number of reviews praising the company for its professionalism and punctuality. Customers frequently note the impressive results achieved by the cleaning services, including carpets and upholstery that appear revitalized and nearly new. There is particular appreciation for the company's communication, entailing updates and messages prior to arrival, and the provision of aftercare advice. Despite the prevalence of praise, there has been an instance of dissatisfaction where expectations regarding stain removal were not adequately managed, culminating in a customer experience that was both disappointing and costly. This negative feedback, however, appears to be an outlier against a backdrop of broadly commendable service delivery and customer care.
The overwhelming majority of ALS Carpet & Upholstery Cleaning Ltd customers report positive experiences, highlighting several key aspects. Foremost, there is a clear indication that the company consistently meets or exceeds expectations in cleaning performance, with clients describing their carpets and upholstery as looking 'brand new' and 'amazing' post-service. Efficiency and speed are also noted, with the cleaners completing their work quickly without compromising on quality. Professionalism stands out as a recurring theme, not only in the cleaning services rendered but also in the conduct of the staff, who are described as 'pleasant' and 'kind'. Punctuality and proactive communication further enhance customer experiences, as evidenced by reviews celebrating the company's reliability and the courtesy of advanced arrival notifications.
Negative feedback for ALS Carpet & Upholstery Cleaning Ltd is limited but not insignificant. The primary concern appears to center around unmet expectations regarding pet urine stain treatment, with a customer reporting that the stains were exacerbated post-cleaning without prior advisement of such potential outcomes. Furthermore, the same customer reports an unpleasant odour emanating from cleaned rugs, which negatively impacted their satisfaction. The duration of service has also come under scrutiny; the aforementioned client felt that a 34-minute residence time for cleaners was insufficient for a service costing £140, labeling it as 'quick and disappointing'. While such criticism is comparatively scant, it nonetheless underscores the importance of clearly managing customer expectations and ensuring results align with the promises made.
While ALS Carpet & Upholstery Cleaning Ltd is praised for impressive cleaning results, some reviews suggest that there might be limitations, especially with pet urine stains. Customers should discuss specific staining concerns with the company upfront to ensure clarity on the results that can be achieved.
According to customer reviews, the company is proactive with communication, often messaging to confirm arrival times. They are noted for their punctuality and efforts to accommodate clients at short notice, indicative of a flexible and customer-focused scheduling process.
Based on feedback, customers find the company's prices competitive, with many highlighting value for money due to the high-quality service provided. There are, however, isolated remarks about the service being pricey, particularly if results are underwhelming. It is advisable for potential customers to seek quotations and discuss service details to gauge cost-effectiveness.
ALS Carpet & Upholstery Cleaning are Voted#1 in Glasgow & surrounding areas for their services! With fully trained and insured technicians have years of experience, we will not be beaten on price or quality! Don't juts take our word for it, We have hundreds of 5 star reviews on Facebook & Google combined.Please get in touch for a FREE quote.▷ BEST #1 Services for Carpet Cleaning in Glasgow
